TEC169 Brake Hose Return – 2013-2018 BMW C600 Sport & C650 Sport & 2013-2019 C650 GT Scooters

March 1, 2019

Front Brake Hose may Crack and Leak

A brake fluid leak can reduce braking ability, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V157

Manufacturer BMW of North America, LLC

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 2,707

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW C600 Sport and C650 Sport and 2013-2019 C650 GT scooters. Repeated turning of the handlebars to the left most position may cause the front brake hose to crack and leak over time.

 

Remedy

BMW will notify owners, and dealers will replace the brake hose, adding an additional protective sleeve that will cover the hose connection fitting, free of charge. The recall is expected to begin April 22, 2019. Owners may contact BMW customer service at 1-800-525-7417. Note: This recall includes scooters previously recalled under 15V-738.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW Motorcycle has a Recall

 


SAFETY RECALL 19V-157

Replace Front Brake Hose

 

C 600 Sport (K18)
C 650 Sport (K18/11)
C 650 GT (K19)
C 650 GT (K19/11)

 

Service Information No.  SI 34 002 19

 

Details

Over the course of quality monitoring, BMW Motorrad has determined that the front brake hose may be damaged over time.

This may result in leaks from the brake hose.

This can also apply to vehicles in which the front brake hose had already been replaced as part of Recall 15V-738.

 

Figure 1: front brake hose

  • Build level 1: series status K18 and K19 before performing Recall 15V-738

 

Figure 2: front brake hose

  • Build level 2: series status K18/11 and K19/11 until 23 August

2018, build level K18 and K19 after completing Recall 15V738

 

Figure 3: front brake hose

  • Build level 3: optimized series status as of 24 August 2018, build level after completing Recall 19V-157

 

Vehicles affected

In order to determine if a specific vehicle is affected by this Technical Campaign, it will be necessary to verify all VIN’s through AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, VIN’s in DCS Vehicle History Check may not appear until 24-72 hours after the release of this bulletin, therefore AIR is the recommended method for determining open campaigns.

 

NHTSA Statement

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.

Also, you should not sell, lease or deliver any Certified Pre-Owned or used motorcycles subject to a safety recall until the repair is completed.

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

 

Delivery stop This Recall replaces delivery STOP340002.

 

Production Solution

As of August 24 2018, the optimized status “Front brake hose” (Figure 3) has been installed.

 

Service Solution

Replace the brake hose as described in accordance with repair instruction 00 60 314 Replacing brake line, Front, from pressure modulator.

The accompanying repair instruction applies by analogy for the other models affected.

 

Warranty processing

The repair described in this bulletin is covered under warranty regardless of time or mileage.

Reimbursement for this Recall Campaign is through normal claim entry utilizing the following information:

 

Defect code

00 00 34 81 00 Renewing front brake hose
FRU number
*00 60 314 Replacing brake line, front, from pressure modulator, 8 FRU’s

 

*Main Work: These main labor operations include all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g. visual inspection, lubrication, cleaning parts etc.) and administrative tasks. Only one main labor operation can be claimed per repair visit. All other labor operations for any other line(s) must be claimed using plus code labor operations. Please refer to the Warranty Policy and Procedures Manual regarding add-ons, proper support, documentation, claims submission and archiving requirements as applicable.

 

Part numbers

34 32 9 457 570 1x Brake hose, front brake circuit
07 11 9 963 072 6x Sealing ring
— — – — — 250 ml Brake Fluid (sublet code 4)

 

Note: Brake hose, front brake circuit 9457570 is not currently available. Further information will follow when it’s available.

 

Questions regarding this bulletin?

For technical inquires in relation to this bulletin Please contact the PuMA team
For warranty inquires in relation to this bulletin. Submit an IDS ticket to the Warranty Department
For parts inquires in relation to this bulletin Submit an IDS ticket to the Motorrad Parts Department

 

TREAD ACT CUSTOMER REIMBURSEMENT PLAN

(BMW of North America, LLC)

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW Motorcycle dealer. Expenses paid to repair facilities outside of the BMW Motorcycle dealer network will be considered; however, the repair procedure must meet BMW standards.  Your authorized BMW Motorcycle dealer will request a copy of your owner notification letter, as well as, your previously paid invoice. They will then inspect your motorcycle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.  Please note the following:

  • Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc. will not be reimbursed.
  • The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guide-line for reasonable part charges.
  • Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
  • Expenses for repairs performed more than 10 days after the date of the last owner notification sent by BMW are not eligible for reimbursement.

Your authorized BMW Motorcycle dealer should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW Motorcycle dealer will also be able to advise you of the manner in which you can expect to receive reimbursement.

Your authorized BMW Motorcycle dealer should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.  In special situations where your authorized BMW Motorcycle dealer cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your motorcycle (if it is still in your possession and was repaired at a facility outside of the BMW Motorcycle dealer network) will need to be inspected at an authorized BMW Motorcycle dealer before a claim can be accepted for consideration. This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.


00 60 314 Replacing brake line, front, from pressure modulator

 

1

Removing handlebar trim

General note on disengaging/removing trim panel components

ATTENTION

 

Scratches and damage to trim panel components

Component damage

  • Do not use sharp-edged or hard tools.
  • Use tools made of plastic, for example.
  • Slip plastic wedge into the gap (arrow) between the trim panels and slide it down the full length of the gap, carefully disengaging all the retainers in succession.

 

Workshop equipment

Order No.:  83 30 2 298 505 Plastic wedge

  • Remove handlebar trim center section (1) from top handlebar cover (2) and bottom handlebar cover (3), noting mounting clips (4) and locator (5).

 

2

Removing top handlebar cover

  • Remove screws (1) and (2) for top handlebar cover (3).

 

General note on disengaging/removing trim panel components

ATTENTION

 

Scratches and damage to trim panel components

Component damage

  • Do not use sharp-edged or hard tools.
  • Use tools made of plastic, for example.
  • Slip plastic wedge into the gap (arrow) between the trim panels and slide it down the full length of the gap, carefully disengaging all the retainers in succession.

 

Workshop equipment

Order No.: 83 30 2 298 505

Plastic wedge

  • Protect the front of the handlebar fittings (arrows) against scratches.
  • Using a suitable tool, unclip lugs (1) and ease top handle- bar cover (2) forward (arrows).
  • Unclip the lugs in the sequence (3), (4) and (5).
  • Remove handlebar cover (2) from handlebar cover (6).

 

3

Removing top left fairing side panel

  • Open stowage-compartment lid (1).
  • Remove screws (2).
  • Remove screw (1).
  • Remove top side panel (2), noting the locators (arrows).

 

4

Drain the front brake system

ATTENTION

 

Brake fluid on painted surfaces, plastic and rubber components

Material damage

  • Do not allow brake fluid to come into contact with painted surfaces, plastic or rubber components.
  • Wash components immediately with clear water if required.
  • Remove screws (1), lid (2), support plate (3), and diaphragm (4).
ATTENTION

 

Cleaning of reservoir not in compliance with correct procedure Damage to cover plate of fluid replenishing bore

  • Do not damage the cover plate when cleaning the reservoir.
  • Draw off the old fluid and clean reservoir (5).

 

  • Push back brake caliper (1) by hand.

The brake pistons are pushed back.

  • Draw off the excess brake fluid that was forced back into the reservoir.
  • Remove cap (1) and connect the brake bleeding device to bleed screw (2).
  • Draw off the brake fluid.
NOTICE

 

Drain the brake system only to the extent necessary for the tasks in question to be performed.

  • Close bleed screw (2) and remove the brake bleeding device.
Tightening torques
Bleed screw in filling banjo bolt/brake caliper,   right
in filling banjo bolt,  M8 10 Nm
in brake caliper,  right 6 Nm

 

  • Secure cap (1).
  • If applicable, repeat this procedure with the second brake caliper.

 

5

Removing front brake line from pressure modulator

  • Remove banjo bolt (1) with sealing rings (2) and collect the escaping fluid in a suitable container.
  • Seal brake line (3) with a paper towel.
  • Remove filling banjo bolt (1) with sealing rings (2) and catch the escaping residual fluid.
  • Seal brake line (3) with paper towel and disengage it from double clips (4).
  • Remove screws (1) from the top.
NOTICE

 

For removal and installation, access to the fastener for the brake line to the fork bridge is from above, through the handlebar opening in the fairing.

  • Disengage brake line (2) from double clip (3).
  • Remove banjo bolt (4) with sealing rings (5) and collect the escaping fluid in a suitable container.
  • Feed out brake line (2).

 

6

Install the front brake line from pressure modulator

  • Insert brake line (1) and secure with screws (2).
Tightening torques
Brake line to bottom fork   bridge
M6 x 12 Nm

 

  • Install banjo bolt (3) with new sealing rings (4) making sure that line routing in holder (5) is correct.
Tightening torques
Brake hose with banjo  bolt              to components
M10 x 1 Nm

 

  • Secure brake line (1) in double clip (6).

 

  • Secure brake line (1) with filling banjo bolt (2) and new sealing rings (3) using stop (arrow) for alignment.
Tightening torques
Brake hose with banjo  bolt              to components
M10 x 1 24 Nm

 

  • Secure brake line (1) in double clips (4) on sensor line (5).

 

  • Secure brake line (1) with banjo bolt (2) and new sealing rings (3) using stop (arrow) for alignment.
Tightening torques
Brake hose with banjo  bolt              to components
M10 x 1 24 Nm

 

7

Filling and bleeding front brake system

Diminished braking effect

 WARNING

 

Ingress of air into brake system

  • The outlet hole must always be covered with brake fluid, top up brake fluid if required.

 

  • Set the brake lever to maximum span.
  • Turn the handlebars to a position in which the brake fluid reservoir is horizontal.
 WARNING

 

Water ingress in the brake fluid due to air humidity Decrease in the boiling point, formation of vapor bubbles reduces the effectiveness of the brakes.

  • Use only fresh brake fluid from an unopened container.
  • Top up with fresh brake fluid to the MAX mark (arrow).
Hydraulic fluid
Brake fluid, DOT4

 

  • Connect bleeder unit to bleeder screw (1).

 

  • Slightly open the bleeder screw (1).
 WARNING

 

Air bubbles difficult to recognize in brake fluid drawn off by vacuum extraction

Braking power is reduced due to insufficient brake system bleeding.

  • In the final step, bleed the system manually (without vacuum extraction) until the fluid emerging is bubble-free.
  • Continue bleeding the brake system until fresh brake fluid emerges
  • Close the bleeder screw (1).
Tightening torques
Bleed screw in filling banjo bolt/brake caliper,   right
in filling banjo bolt,  M8 10 Nm
in brake caliper,  right 6 Nm

 

  • Position the handlebars with handbrake fitting (1) in such a way that air can rise through the outlet hole (arrow): banjo bolt (2) points upwards.
  • Vent the brake system by several small strokes on brake lever (1).

Air bubbles (2) cease to escape from base valve (3).

  • Turn the handlebars to a position in which the brake fluid reservoir is horizontal.
  • Top up with fresh brake fluid to the MAX mark (arrow).
Hydraulic fluid
Brake fluid, DOT4

 

  • Position the handlebars with handbrake fitting (1) in such a way that air can rise through the outlet hole (arrow): banjo bolt (2) points upwards.
  • Vent the brake system by several small strokes on brake lever (1).

Air bubbles (2) cease to escape from base valve (3).

 

  • Turn the handlebars to a position in which the brake fluid reservoir is horizontal.
  • Top up with fresh brake fluid to the MAX mark (arrow).
Hydraulic fluid
Brake fluid, DOT4

 

  • Operate brake lever several times until a pressure point can be felt.
  • Connect vent hose (1) to bleeder screw (2).
  • Route vent hose (1)

Rising air bubbles can be observed in a better way.

  • Operate brake lever and open bleeder screw (2).
NOTICE

 

Always open bleeder screw wide and pull through lever wide in order to increase the flow rate of the brake fluid.

  • Repeat the process until no air bubbles (arrow)
  • Tighten bleeder screw (2).
    Tightening torques
Bleed screw in filling banjo bolt/brake caliper,   right
in filling banjo bolt,  M8 10 Nm
in brake caliper,  right 6 Nm

 

  • Repeat the fluid-change procedure/procedure for bleeding the brakes at the right brake caliper.
  • Operate the brake lever to seat the brake pistons.
  • Turn the handlebars to a position in which the brake fluid reservoir is horizontal.
WARNING

 

Water ingress in the brake fluid due to air humidity Decrease in the boiling point, formation of vapor bubbles reduces the effectiveness of the brakes.

  • Use only fresh brake fluid from an unopened container.
  • Top up with fresh brake fluid to the MAX mark (arrow).
Hydraulic fluid
Brake fluid, DOT4

 

  • Install gaiter (1) and support plate (2).
  • Place lid (3) in position and install screws (4).

Check

  • Check brake pressure by operating the brakes.

Result

Low brake pressure

Measure

  • Repeat the bleeding process without vacuum extraction.

 

8

Installing top left side panel

  • Hold top side panel (2) in position, noting the locator (arrows).
  • Install screw (1).
  • Install screws (2).
  • Close stowage-compartment lid (1).

 

9

Installing top handlebar cover

  • Position top handlebar cover (1) on bottom handlebar cover (2).
  • Engage the lugs in the sequence (3), (4), (5) and (6).
  • Remove masking tape applied beforehand to prevent scratching of front of handlebar fittings (arrows).
  • Install screws (1) and screws (2) in top handlebar cover (3).

 

10

Installing handlebar trim

  • Position handlebar trim center section (1) at top handlebar cover (2) and bottom handlebar cover (3). Make sure that mounting clips (4) and locators (5) engage.

 

11

Final check of work performed

 NOTICE

 

After every tire change, always remind the customer that the ASC has to be calibrated in accordance with the instructions   in the rider’s manual.

 

  • Check the following:

-The work as performed achieved the intended purpose.

-All reservoirs and containers have been filled and all fluids and lubricants are at their correct levels.

-All threaded fasteners released beforehand have been correctly retightened.

-The fuel system is free of   leaks.

-The lights and signaling equipment are fully operational and the vehicle is roadworthy.

-The brake pads of the front and rear brakes are bedded against the brake discs.

  

Function test, engine start suppression

Check

  • Switch on the ignition.
  • Set kill switch to operating position (run).
  • Extend the side stand.
  • Press the starter button.

Starter does not operate.

  • Retract the side stand.
  • Press the starter button.

Starter does not operate.

  • With the brakes applied, press the starter button.

Starter operates. Result

Not all test steps completed successfully.

Measure • Check the appropriate parts with the BMW Motorrad diagnostic system.

 


Safety Recall 19V-xyz
Model Year 2013-2019
BMW C600 / C600 Sport, C650 GT
Front Brake Hose
Part 573 Chronology
1 Mar 2019

 

On October 29, 2015, BMW decided to conduct a voluntary safety recall for this issue which involved a material change of the brake hose protective cover from PVC to EPDM, and extended along a section of the hose.  NHTSA assigned Recall ID 15V-738.

In February 2018, BMW received reports of a damaged hose on a 2013 (Japan) BMW C650 GT, as well as a 2013 (South Korea), and 2014 (Japan) BMW C600 Sport.  All 3 motorcycles had previously had the brake hose replaced as a result of the 2015 campaign.  Two of the reports mentioned a fluid leak.  In April, another report of a damaged hose, including an indication of a fluid leak, was received regarding a 2016 BMW C650 Sport in Italy.  This motorcycle had been produced with the improved part.

As a result of these multiple cases, which occurred within a short time period, an engineering review was initiated.  This included a review of the original hose design with a PCV protective sleeve, and the 2015 design in which the protective sleeve was changed to EPDM material.  Additional information was reviewed, including hose construction, material properties, and manufacturing processes.

During 2018, a field review program was established in some markets in which motorcycles brought to a dealer for service were evaluated.  During this process, several motorcycles were noted which contained a damaged front brake hose.  In July and December, two reports were received, from Italy and South Korea respectively, which mentioned a damaged hose, one indicating a leak.  Both reports pertained to a 2016 C650 Sport which had been produced with the improved part.

In August 2018, as a quality improvement, a modified hose was introduced into production consisting of an additional EPDM sleeve that extended to, and covered, the hose connection fitting.  While several field cases had been reported, no cases were known in the US.  There were no indications of significant loss of braking or fluid leakage.  No accidents or injuries had been reported.

In February 2019, two additional reports were received from South Korea, regarding a 2017 and a 2018 BMW C650 Sport, and mentioned a damaged hose that also had leaked.  Further discussions occurred, including the possible need for a field action.

On February 22, 2019, BMW decided to conduct a voluntary safety recall.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.


BMW

IMPORTANT SAFETY RECALLRemedy Unavailable
This notice applies to your scooter,
Recall Campaign No. 19V-157:  Front Brake Hose

April 2019

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to

motor vehicle safety, exists in certain Model Year 2013-2019 BMW C600 Sport, C650 Sport, and C650 GT Scooters.  Our records indicate that you are the owner of a potentially affected scooter.

 

Why are we contacting you?

At the present time, we are not ready to perform this 2019 recall on your scooter.  We will notify you with a followup letter as soon as we can perform this recall.

 

What could happen?

This Safety Recall involves the front brake hose.  After repeated turning of the handlebars to the maximum left position, such as when locking the handlebars, or during very tight maneuvers, the hose could become damaged.  Over time, the hose could develop a leak.  This could reduce front brake performance, and increase the risk of a crash.  The rear brake is not affected, and remains fully operational.

If you notice that the scooter appears to take longer to stop, see a fluid leak near the front forks, or a reduction in brake fluid level in the reservoir, or notice a reduction in the distance between the brake lever and the handlebar when squeezing the front brake lever, your scooter may be experiencing this issue.  Please contact BMW Motorcycle Roadside Assistance at 1-877-680-2176 to have your scooter brought to the nearest authorized Motorcycle dealer.

If you are not the only rider of this scooter, please advise all other riders and passengers of this important information.

 

What will BMW do?

When the remedy is available, the front brake hose will be replaced for free, and take approximately one hour.  If you already had this repair performed at your own expense, our follow-up letter will contain information regarding possible eligibility for reimbursement

 

What if the current scooter ownership information is incorrect?

You can update scooter ownership and contact information by completing the enclosed postage-paid card.  If you are a scooter lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if you have questions or experience problems?

For the latest updates to this recall, please visit www.bmwmotorcycles.com/recall.  Should you have any questions about this recall, please contact your authorized BMW motorcycle dealer.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerService@bmwmotorcycles.com 

If your BMW motorcycle dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend always wearing a helmet and protective apparel when riding.

Sincerely,

BMW of North America, LLC


BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDADRepuesto no disponible
Este aviso se aplica a su scooter,
Campaña de retirada n.º 19V-157:  Manguera del freno delantero

Abril de 2019

Estimado propietario o arrendatario de BMW:

Le enviamos este aviso según las disposiciones de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos).  BMW AG ha determinado que algunos modelos de los scooter deportivos C600 Sport, C650 Sport y C650 GT de BMW, correspondientes a los años 2013-2019, tienen un defecto que afecta la seguridad de estos vehículos motorizados.  Nuestros registros indican que usted es propietario de un scooter potencialmente afectado.

 

¿Por qué lo estamos contactando?

En este momento, no estamos listos para realizar esta retirada 2019 de su scooter.  Le informaremos mediante una carta de seguimiento tan pronto como podamos realizar esta retirada.

 

¿Qué podría pasar?

Esta retirada por motivos de seguridad se relaciona con la manguera del freno delantero.  Después de girar repetidamente el manillar a la posición máxima izquierda, por ejemplo al bloquearlo, o durante maniobras muy cerradas, la manguera podría dañarse.  Con el tiempo, la manguera podría presentar una fuga.  Esto podría afectar el rendimiento del freno delantero y aumentar el riesgo de choque.  El freno trasero no se ve afectado y sigue funcionando correctamente.

Si observa que el scooter parece tardar más en detenerse, que hay una fuga de líquido cerca de las horquillas delanteras, o una reducción en el nivel de líquido de los frenos en el depósito, u observa que la distancia entre la palanca de freno y el manillar es menor al apretar la palanca del freno delantero, es posible que su scooter tenga este problema.  Comuníquese con BMW

Motorcycle Roadside Assistance (Asistencia de Motocicletas en la Carretera de BMW) al 1-877-680-2176 para que le lleven el scooter al centro autorizado de motocicletas más cercano.

Si usted no es la única persona que conduce este scooter, comparta esta importante información con todos los demás conductores y pasajeros.

 

¿Qué hará BMW?

Se reemplazará sin costo la manguera del freno delantero. El proceso llevará aproximadamente una hora.  Si ya realizó esta reparación por su cuenta, nuestra carta de seguimiento tendrá información relacionada con la elegibilidad posible para recibir un reembolso.

 

¿Qué pasa si la información actual de la titularidad del scooter es incorrecta?

Puede actualizar la información de la titularidad del scooter y la información de contacto completando la tarjeta con respuesta postal paga adjunta.  Si usted es arrendador del scooter, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario dentro de los diez días.

 

¿Qué debe hacer si tiene alguna pregunta o si experimenta algún problema?

Para ver las últimas actualizaciones de esta retirada, visite www.bmwmotorcycles.com/recall.  Si tiene alguna pregunta sobre esta retirada, comuníquese con su distribuidor autorizado de motocicletas de BMW.  En caso de necesitar asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) llamando al 1-800-525-7417 o por correo electrónico a CustomerService@bmwmotorcycles.com.  

Si el distribuidor de motocicletas de BMW no puede resolver el defecto sin cargo o dentro de un período razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tráfico en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TeleTYpe [TTY, dispositivos de telecomunicación para sordos]: 1-800-424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente.  Le aconsejamos usar siempre casco e indumentaria adecuada para motocicleta.

Atentamente.

BMW of North America, LLC


BMW

IMPORTANT SAFETY RECALLRemedy Available
This notice applies to your scooter, [INSERT VIN]
Recall Campaign No. 19V-157:  Front Brake Hose

August 2019

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2013-2019 BMW C600 Sport, C650 Sport, and C650 GT Scooters.  Our records indicate that you are the owner of a potentially affected scooter.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not already had this 2019 recall performed, please contact your authorized BMW Motorcycle dealer immediately to schedule an appointment.  To locate your nearest BMW Motorcycle dealer, visit www.bmwmotorcycles.com/dealer.

 

What could happen?

This Safety Recall involves the front brake hose.  After repeated turning of the handlebars to the maximum left position, such as when locking the handlebars, or during very tight maneuvers, the hose could become damaged.  Over time, the hose could develop a leak.  This could reduce front brake performance, and increase the risk of a crash.  The rear brake is not affected, and remains fully operational.

If you notice that the scooter appears to take longer to stop, see a fluid leak near the front forks, or a reduction in brake fluid level in the reservoir, or notice a reduction in the distance between the brake lever and the handlebar when squeezing the front brake lever, your scooter may be experiencing this issue.  Please contact BMW Motorcycle Roadside Assistance at 1-877-680-2176 to have your scooter brought to the nearest authorized BMW Motorcycle dealer.

If you are not the only rider of this scooter, please advise all other riders and passengers of this important information.

 

What will BMW do?

The front brake hose will be replaced for free, and take approximately one hour.  If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

 

What if the current scooter ownership information is incorrect?

You can update scooter ownership and contact information by completing the enclosed postage-paid card.  If you are a scooter lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if you have questions or experience problems?

For the latest updates to this recall, please visit www.bmwmotorcycles.com/recallShould you have any questions about this recall, please contact your authorized BMW Motorcycle dealer.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwmotorcycles.com.  

If your BMW Motorcycle dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend always wearing a helmet and protective apparel when riding.

Sincerely,

BMW of North America, LLC


TREAD ACT CUSTOMER REIMBURSEMENT PLAN

(BMW of North America, LLC)

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW Motorcycle dealer.  Expenses paid to repair facilities outside of the BMW Motorcycle dealer network will be considered; however, the repair procedure must meet BMW standards.

Your authorized BMW Motorcycle dealer will request a copy of your owner notification letter, as well as, your previously paid invoice. They will then inspect your motorcycle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.

Please note the following:

  • Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc. will not be reimbursed.
  • The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
  • Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
  • Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.

Your authorized BMW Motorcycle dealer should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair.  If you qualify for such a reimbursement, your BMW Motorcycle dealer will also be able to advise you of the manner in which you can expect to receive reimbursement.

Your authorized BMW Motorcycle dealer should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.

In special situations where your authorized BMW Motorcycle dealer cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your motorcycle (if it is still in your possession and was repaired at a facility outside of the BMW Motorcycle dealer network) will need to be inspected at an authorized BMW Motorcycle dealer before a claim can be accepted for consideration.  This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.


BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Repuesto disponible
Este aviso se aplica a su scooter,
Campaña de retirada n.º 19V-157:  Manguera del freno delantero

Agosto de 2019

Estimado propietario o arrendatario de BMW:

Le enviamos este aviso según las disposiciones de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos).  BMW AG ha determinado que algunos modelos de los scooter deportivos C600 Sport, C650 Sport y C650 GT de BMW, correspondientes a los años 2013-2019, tienen un defecto que afecta la seguridad de estos vehículos motorizados.  Nuestros registros indican que usted es propietario de un scooter potencialmente afectado.

 

¿Por qué lo estamos contactando?

Nos alegra informarle que estamos listos para realizar esta retirada.  Si todavía no realizó esta retirada en 2019, póngase en contacto de inmediato con el distribuidor autorizado de motocicletas de BMW para programar una cita.  Para localizar el distribuidor de Motocicletas de BMW más cercano, visite www.bmwmotorcycles.com/dealer.

 

¿Qué podría pasar?

Esta retirada por motivos de seguridad se relaciona con la manguera del freno delantero. Después de girar repetidamente el manillar a la posición máxima izquierda, por ejemplo al bloquearlo, o durante maniobras muy cerradas, la manguera podría dañarse. Con el tiempo, la manguera podría presentar una fuga. Esto podría afectar el rendimiento del freno delantero y aumentar el riesgo de choque. El freno trasero no se ve afectado y sigue funcionando correctamente.

Si observa que el scooter parece tardar más en detenerse, que hay una fuga de líquido cerca de las horquillas delanteras, o una reducción en el nivel de líquido de los frenos en el depósito, u observa que la distancia entre la palanca de freno y el manillar es menor al apretar la palanca del freno delantero, es posible que su scooter tenga este problema.  Comuníquese con BMW Motorcycle Roadside Assistance (Asistencia de Motocicletas en la Carretera de BMW) al 1-877-680-2176 para que le lleven el scooter al centro autorizado de Motocicletas de BMW más cercano.

Si usted no es la única persona que conduce este scooter, comparta esta importante información con todos los demás conductores y pasajeros.

 

¿Qué hará BMW?

Se reemplazará sin costo la manguera del freno delantero. El proceso llevará aproximadamente una hora.  Si ya realizó esta reparación por su cuenta, vea la información adjunta sobre la posibilidad de que sea elegible para recibir un reembolso.

 

¿Qué pasa si la información actual de la titularidad del scooter es incorrecta?

Puede actualizar la información de la titularidad del scooter y la información de contacto completando la tarjeta con respuesta postal paga adjunta.  Si usted es arrendador del scooter, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario dentro de los diez días.

 

¿Qué debe hacer si tiene alguna pregunta o si experimenta algún problema?

Para ver las últimas actualizaciones de esta retirada, visite www.bmwmotorcycles.com/recallSi tiene alguna pregunta sobre esta retirada, comuníquese con su distribuidor autorizado de Motocicletas de BMW.  En caso de necesitar asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) llamando al 1-800-525-7417 o por correo electrónico a CustomerRelations@bmwmotorcycles.com.

Si el distribuidor de Motocicletas de BMW no puede resolver el defecto sin cargo o dentro de un período razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tráfico en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TeleTYpe [TTY, dispositivos de telecomunicación para sordos]: 1-800424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente.  Le aconsejamos usar siempre casco e indumentaria adecuada para motocicleta.

Atentamente.

BMW of North America, LLC


PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA,

RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)

(BMW of North America, LLC)

Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad.  Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.

El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.

Tenga en cuenta lo siguiente:

  • Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños, etc.
  • El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.
  • La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.
  • Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.

El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa.  Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.

El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.

En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

 

Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración.  El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.

 


19 Affected Products

Vehicles

MAKE MODEL YEAR
BMW C600 SPORT MAXI-SCOOTER 2013-2018
BMW C650 GT MAXI-SCOOTER 2013-2019
BMW C650 SPORT MAXI-SCOOTER 2013-2018

 


14 Associated Documents

Recall 573 Report – AMENDMENT 1

RCLRPT-19V157-1642.PDF 214.435KB

RCLRPT-19V157-1642

 


Defect Notice 573 Report

RCLRPT-19V157-2429.PDF 214.397KB

RCLRPT-19V157-2429

 


Recall Acknowledgement

RCAK-19V157-2014.pdf 278.486KB

RCAK-19V157-2014

 


Miscellaneous Document – BMW Motorrad USA Parts Information Bulletin

RMISC-19V157-9843.pdf 59.555KB

RMISC-19V157-9843

 


Chronology

RMISC-19V157-1102.pdf 52.3KB

RMISC-19V157-1102

 


Manufacturer Notices(to Dealers,etc)- March 4, 2019

RCMN-19V157-0755.pdf 234.267KB

RCMN-19V157-0755

 


Miscellaneous Document – Parts Information Bulletin

RMISC-19V157-1809.pdf 132.034KB

RMISC-19V157-1809

 


Remedy Instructions and TSB

RCRIT-19V157-6649.pdf 2116.505KB

RCRIT-19V157-6649

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V157-5705.pdf 5889.876KB

RIONL-19V157-5705

 


Recall 573 Report – Amendment 2

RCLRPT-19V157-1574.PDF 214.527KB

RCLRPT-19V157-1574

 


Miscellaneous Document – June 19, 2019

RMISC-19V157-6725.pdf 49.326KB

RMISC-19V157-6725

 


ISSUED Owner Notification Letter(Part 577)

RCONL-19V157-0032.pdf 1756.531KB

RCONL-19V157-0032

 


Recall Quarterly Report #1, 2019-3

RCLQRT-19V157-7486.PDF 211.132KB

RCLQRT-19V157-7486

 


Recall Quarterly Report #2, 2019-4

RCLQRT-19V157-7909.PDF 211.234KB

RCLQRT-19V157-7909

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V157&docType=RCL

 


 

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Last update on 2022-11-23 / Affiliate links / Images from Amazon Product Advertising API

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