Recall 23V-479: Replace Interaction Bar – 2023 BMW 740i, 760i xDrive & i7 xDrive60

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July 12, 2023 NHTSA CAMPAIGN NUMBER: 23V479000

Interaction Bar Malfunction/FMVSS 103 & 108

The inability to operate the defrost or hazard warning lights can increase the risk of a crash or injury.

 

NHTSA Campaign Number: 23V479

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 384

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2023 740i, 760i xDrive and i7 xDrive60 vehicles equipped with an Interaction Bar. The Interaction Bar, located on the dashboard, may not activate the windshield defrosting/defogging system and/or the hazard warning lights. In addition, those control buttons may not illuminate when pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, “Windshield Defrosting and Defogging Systems”, and 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Dealers will replace the Interaction Bar, free of charge. Owner notification letters are expected to be mailed September 1, 2023. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 61 18 23
2023-08-02

RECALL 23V-479: INTERACTION BAR

This Service Information Bulletin (Revision 1) replaces SI B63 18 23 dated July 2023.

 

What’s New (Specific text highlighted): Recall # added to SIB title

  • Model
  • Situation
  • Cause
  • Correction
  • Procedure
  • Parts Information
  • Claim Information

 

THIS REPAIR IS MOBILE FRIENDLY

 

AFFECTED VEHICLES

Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

 

MODEL

E-Series Model Description Production Date
G70 7 Series Sedan September 2, 2022 – September 15, 2023

 

SITUATION

BMW AG is conducting a Voluntary Safety

Recall (effective July 6, 2023) on certain Model Year 2023 BMW 7 Series vehicles that were produced between September 2, 2022, and September 15, 2022.

When attempting to use the vehicle’s interaction bar on the dashboard (bottom photo) to activate either the windshield defrosting/defogging system or the hazard warning lamps, the interaction bar may not function as intended (upper photo) which may not meet a federal requirement.

 

CAUSE

Internal software error in the interaction bar.

 

CORRECTION

Replace the interaction bar.

 

PROCEDURE

  1. Replace the interaction bar following the repair instructions listed in ISTA/AIR 61 31 147.

 

Note: NO vehicle programming is needed.

 

PARTS INFORMATION

Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which considers specific equipment and/or options.

An IDS ticket to BMW/MINI Recall Parts is required for the release of the respective Interaction Bar P/N per the submitted VIN.

Part Number Description Quantity
61 31 5 B34 0B3 Switch automatic climate control 1
or
61 31 5 B34 0B4 Switch automatic climate control 1

 


Non-Compliance Recall
23V-xyz
Interaction Bar
Model Year 2023
BMW 7 Series, i7
Issue Date:  07/06/2023

 

Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall?

Certain Model Year 2023 BMW 7 Series and i7 models in the US are potentially affected.

 

Q2. What is the specific issue?

When attempting to use the vehicle’s Interaction Bar to activate either the windshield defrosting/defogging system or the hazard warning lamps, the bar may not function as intended which may not meet a Federal requirement.

 

Q3. Why are other models / vehicles not included in this Non-Compliance Recall?

Other models have a smart bar that functions according to specifications.

 

Q4. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Non-Compliance Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q6. How will I be informed of this Non-Compliance Recall?

Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW.  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.

 

Q7. How will my vehicle be remedied?

Potentially affected vehicles will have the Interaction Bar replaced for free and should take about one hour.

 

Q8. Do I have to wait for BMW to contact me to have the remedy performed?

Yes.  We are in the process of implementing this Non-Compliance Recall to ensure that the necessary parts, tools, and procedures are available.  For the latest updates to this recall, please visit bmwusa.com/recall.

 


23V-xyz
Model Year 2023
BMW 7 Series, i7
Chronology
12 Jul 2023

 

In January 2023, BMW became aware of a complaint involving a Model Year 2023 BMW 7 Series in South Korea in which the vehicle’s Interaction Bar did not appear to function correctly.  In early 2023, additional complaints in the Korean market were identified, and two complaints, on or about March 8th and 9th in the US market, were received.

On March 13th, and due to the increasing number of complaints, a quality report was prepared, and an engineering investigation was initiated.  Initial reviews found that some customers were complaining about Interaction Bar functionality regarding climate control or hazard warning lamps.  Three additional complaints in the US market were received on or about March 16th, 21st, and 31st.

During April, analyses involved review of software specifications, vehicle build configurations, and over-the-air protocols and processes.  It was not clear if the issue was related to specific vehicle software, over-the-air vehicle updates, or other factors.  Preliminary information suggested that the issue might be related to procedures at dealers during vehicle software updates.

In May, further analyses were performed, including a review of worldwide regulatory requirements.  Reviews suggested that if certain vehicle systems were not able to be activated by the vehicle’s Interaction Bar, those systems could be activated by other means, such as speech control.  Statistical analyses were performed to help identify possible trends and forecasting of potential future occurrences, as additional complaints were received in May.

In June, further analyses were performed using vehicle fault memory entries, and the possibility that undervoltage conditions could lead to performance issues involving the Interaction Bar.  Further reviews of vehicle build configurations and software levels were performed.  Regulatory requirements were further examined.

On July 5, 2023, BMW determined that potentially affected vehicles may not fully conform to FMVSS 101 Section 5.1.2, FMVSS 103 Section 4.2, and/or FMVSS 108 Section 6.1.5.1, and decided to conduct a voluntary recall.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries that may be related to this issue.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
BMW 740I 2023
BMW 760I 2023
BMW I7 2023

 


5 Associated Documents

Recall Acknowledgement

RCAK-23V479-9444.pdf 645.323KB

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Miscellaneous Document – Chronology

RMISC-23V479-2337.pdf 52.748KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMW Recall 23V-XXX: Replace Interaction Bar

RCMN-23V479-1177.pdf 271.753KB

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Noncompliance Notice 573 Report

RCLRPT-23V479-2554.PDF 214.926KB

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Remedy Instructions and TSB

RCRIT-23V479-5433.pdf 353.996KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V479&docType=RCL

 


 

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Last update on 2024-02-15 / Affiliate links / Images from Amazon Product Advertising API

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