Riding Mode Feature Inadvertently Deactivated – 2022-2023 BMW S 1000R & 2020-2023 S 1000XR Motorcycles

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February 3, 2023 NHTSA CAMPAIGN NUMBER: 23V051000

Riding Mode Feature Inadvertently Deactivated

Riding a motorcycle without knowing that the “front wheel lift-off assistant” has been deactivated can result in unexpected handling and control, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V051

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 754

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2022-2023 S 1000R and 2020-2023 S 1000XR motorcycles. During a software update performed at a dealership, the “Dynamic Pro” riding mode feature “front wheel lift-off assistant” may have been inadvertently deactivated without alerting the rider.

 

Remedy

BMW will instruct owners to check the configuration settings in the “Dynamic Pro” riding mode and adjust the settings as needed. Dealers will also inspect the motorcycles, free of charge. Owner notification letters were mailed April 4, 2023. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW Motorcycle has a Recall

 


S 1000 R and S 1000 XR Programming Execution Break

BMW will be announcing a Safety Recall for S 1000 R and XR models that may have been programmed during a dealer visit since 4/3/2019.

A programming stop (execution break) for these models was implemented on Jan 20, 2023, to prevent further issues from potentially occurring.

The solution will be an I-Level update for these models in the coming weeks.

A bulletin is being produced and will be published soon.

If you have a situation where the bike absolutely needs to be programmed, a TSARA case will need to be created for these urgent cases.

Feb 9, 2023

 


SIB 34 01 23
2023-03-08

RECALL 23V-051: Front Wheel Lift-Off Detection

 

MODEL

Model Model Description Production Date
S 1000 R K63 4/3/2019-12/20/2022
S 1000 XR K69 4/3/2019-12/20/2022

 

The affected vehicles have been marked with campaign number 0000348800 in AIR.

In order to determine if a specific vehicle is affected by this campaign it will be necessary to verify the vehicle VIN in AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, open campaigns or vehicle stops may not appear in DCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are announced, therefore AIR is always the recommended method for determining open campaigns and vehicle stops.

 

SITUATION

S 1000 XR’s (as standard) and S 1000 R’s (with SA224 Riding Modes Pro) provides a customizable riding mode “Dynamic Pro” for the customer. In the factory setting the parameter “front wheel lift-off detection” (Wheelie) is deactivated (“0 = no support”). Customers can personalize this parameter to different levels.

After a software update the user configurations in the riding mode “Dynamic Pro” will be reset to the factory setting (“Front wheel lift-off detection” is deactivated). The customer will not be informed automatically about this reset.

BMW implemented an execution stop for software updates for the two affected models since Jan 20th 2023. The execution stop will be lifted with ISTA version 4.40.3X. This version of ISTA changes the factory setting of the “front wheel lift-off detection” (Wheelie) to be activated and set to the maximum value (3 = maximum stability) after any programming procedure.

In new vehicles, the changed factory setting is expected to take effect in August 2023.

 

PROCEDURE

The recall does not require reworking or another software update.

For motorcycles already retailed, the customer must make a workshop visit for the dealer to inform the customer of the change in the factory settings (i.e. Dynamic Pro riding mode will be reset automatically to the factory setting after a prior visit, and therefore may have to be manually adjusted again to their personalized settings.)

An owners manual insert will be provided with the customer letters of the affected motorcycles.

 

NHTSA STATEMENT

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any used motorcycles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.

 

TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs

If your center is presented with a reimbursement request, BMW of North America, LLC will reimburse qualifying customer-pay repairs that were performed on affected vehicles up to 10 days after the date   the owner notification letter was sent out by BMW.

If the customer previously paid for a qualifying repair, verify in AIR that the VIN is affected by the recall campaign and proceed as applicable:

 

The customer arrives with an affected vehicle to your workshop

Perform the open Recall repair outlined in this bulletin, regardless or previous repair history. If the prior repair qualifies (see below), submit for both the Recall repair and the customer-pay reimbursement (Separate repair line items/separate defect codes). Or:

 

The customer only presents your center with a customer-pay invoice for the prior repair

If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.

 

Customer-pay Invoice Review and Reimbursement Qualification and Procedure

Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains a repair that pertains to the recall campaign. Only the repair outlined in the published safety recall service bulletin is eligible for reimbursement.

If this prior repair qualifies, submit a claim for reimbursement:

Verify in AIR that the VIN was affected by the recall campaign

Use defect code 85 99 00 45 NA for the amount requested under sublet 03.

Comment: (34 010 23 Recall 23V-051: Front Wheel Lift-Off Detection) – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair. Use current repair date and mileage for claim submission.

Retain copies of the customer paid invoice and the current repair invoice in your records. Reimburse the customer directly (parts and labor).

Contact warranty via an IDS ticket with any questions.

Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process.

Note: A repair performed on a non-affected vehicle or the diagnosis and repair of other unrelated issues do not qualify for reimbursement.

This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 45 NA, will not close the Open Safety Recall on the vehicle.

 

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Chronology :

In July 2022, BMW became aware of an incident in France involving a 2022 BMW S 1000 XR. It was reported that the rider experienced unexpected handling and control which allegedly contributed to a crash with injury.
At that time, preliminary reviews were inconclusive.

In September, an incident in Turkey involving a 2021 BMW S 1000 XR was reported with a description similar to the July incident, but without injury.

Further reviews were conducted, including motorcycle build configuration information and motorcycle service history records. Field information, including warranty claims, customer complaints, and incident reports, were reviewed.

Beginning in October, technical analyses involving various riding scenarios were conducted. Testing was performed with various software configurations and mode settings in an attempt to reproduce the alleged condition reported in the field incidents.

In December, an incident in Belgium involving a 2021 BMW S 1000 XR was reported with a description similar to the prior incidents, but without injury.

Further analyses were performed which determined that a specific software package released to dealers could inadvertently reset the front wheel lift-off assistant to the factory setting mode unknown to the rider.

Motorcycle assembly information and production system records were used to determine the number and production dates of potentially affected motorcycles.

On January 27, 2023, BMW decided to conduct a voluntary safety recall.

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
BMW S 1000 R 2022-2023
BMW S 1000 XR 2020-2023

 


8 Associated Documents

Recall Acknowledgement

RCAK-23V051-4768.pdf 645.502KB

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Defect Notice 573 Report

RCLRPT-23V051-5011.PDF 215.874KB

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Recall 573 Report – 2/16/23

RCLRPT-23V051-7085.PDF 215.965KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notice re S 1000 R and S 1000 XR Programming Execution Break

RCMN-23V051-0331.pdf 119.084KB

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Remedy Instructions and TSB

RCRIT-23V051-4137.pdf 125.337KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V051-6607.pdf 1321.955KB

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Recall Quarterly Report #1, 2023-2

RCLQRT-23V051-1095.PDF 211.138KB

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Recall Quarterly Report #2, 2023-3

RCLQRT-23V051-7537.PDF 211.373KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V051&docType=RCL

 


 

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