SIB 61 21 20 Recall 20V-601: High-Voltage Battery – 2020 BMW i8

MODEL

E-Series Model Description Production Date
I12 i8 Coupe March 2, 2020 – March 18, 2020
I15 i8 Roadster May 20, 2020

 

AFFECTED VEHICLES

Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective September 24, 2020) on a small number of Model Year 2020 BMW i8 vehicles that were produced between March 2, 2020 and May 20, 2020.

The high-voltage battery may not have been produced to specifications. When charging the battery, this could lead to a short-circuit and, in rare cases, a thermal event.

Please do not charge the vehicle’s high-voltage battery until further notice.

The Recall Notice and Q&A have been attached for further information.

 

AFFECTED CUSTOMERS

For customer situations, please email Customer Relations (CR) at CRNJ_Recall_20V-601_Escalation@bmwna.com.

In addition to customer notification letters mailing in October, the Customer Relations team will be calling all affected customers.

If a customer requests alternate transportation, CR will contact the Dealer to coordinate with customer.

Please follow these instructions if CR contacts you:

1. If a repair order (RO) is not already available, create one.

2. Ensure there is a line item or create one that clearly explains the reason why your center is providing alternate transportation.

3. Send a “High-Voltage Battery Recall Rental Car Request” titled email to your Aftersales Area Manager(AAM) that includes a signed RO copy (center generated that is signed by the customer).

4. The AAM will review your center’s email and approve your request accordingly.

5. When the rental car is approved by return AAM email (see next section below), after the rental car is delivered to customer, forward the:

AAM’s car rental authorization email; and the-

Customer signed copy of the RO that was sent to the AAM; and a-

Copy of the rental agreement to the following BMW mailbox as attachments to- Recall.rentalrequest@bmwna.com.  Please include the vehicle’s chassis# (last seven digits of VIN) in the subject line of this email.

 

CAUSE

On Plug-in Hybrid Electric Vehicle (PHEV) models, the HV battery may not have been produced to specifications.  When charging the battery to near its full state of charge, this could lead to a short-circuit and, in rare cases a thermal event.

 

CORRECTION

The vehicle will be inspected and, if necessary, HV module(s) will be replaced.

Customers must be informed of the issue and the customer measure that must be carried out by the workshop appointment.

 

PROCEDURE

Customer is to be informed of the following:

Note:

We request you not to charge the vehicle via the charging cable nor via regeneration while driving (especially in Sport mode)

Note:

Please do not use the manual gearshift or the sport shift on the selector lever and, if installed, the shift paddles on the steering wheel.

 Note:

If these instructions are followed, the customer may continue to use the vehicle until the workshop visit.

Once the vehicle is in the workshop perform the following service procedure:

 

1. Connect the vehicle to the diagnosis and carry out a vehicle test.

2. If a cell module is affected, ISTA sets the fault S 0795.

3. Perform the associated test module in the test plan to determine the affected cell modules to be replaced. High-voltage battery unit: Cell modules (ABL-DIT-AT6127_HVS3ZM available with the ISTA version 4.26.38)

4. If cell modules are prompted for replacement, replace the corresponding cell modules. Follow the proper repair instructions for the specific vehicle; see REP 61 27 XXX “Removing and Replacing High-voltage Battery Cell Modules.

5. If a cell module exchange is not instructed, the vehicle is OK. -> No further measures required.

 

Note:

The diagnosis of the cell modules is only available with the ISTA version 4.26.38 (released Nov. 20, 2020)

Note:

A TC case is NOT necessary to order the replacement HV battery cell modules as per this campaign.

 


Safety Recall 20V-601
High-Voltage Battery
Model Year 2020-2021
PHEV [BMW 3 Series, 5 Series, 7 Series, i8, X3 SAV, X5 SAV / MINI Countryman]
Issue Date: 09/24/2020
Last Update: 12/23/2020

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?

Certain Plug-In Hybrid-Electric Vehicles (PHEV), specifically Model Year 2020-2021 BMW 3 Series, 5 Series, 7 Series, i8, X3 SAV, X5 SAV, and MINI Countryman models in the US, produced between February and September 2020, are potentially affected.

 

Q2. What is the specific issue?

On PHEV models, the high-voltage battery may not have been produced to specifications.  When charging the battery, this could lead to a short-circuit and, in rare cases a thermal event.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

Other models have been produced with a High-Voltage battery that has been produced to specifications.

 

Q4. Can I continue to drive my vehicle?

Yes.  However, drive in standard mode only, do not use sport mode.

If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. Can I charge my vehicle?

No, do not plug in your vehicle for charging.

 

Q6. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through our quality control procedures.

 

Q7. How will I be informed of this Safety Recall?

Letters will be mailed to owners in October via First Class mail advising them of this Safety Recall and, if the remedy is available, requesting them to schedule an appointment with an authorized BMW center.  If the remedy is not available at that time, a follow-up letter will be sent when the remedy becomes available.

Owners can locate their nearest authorized BMW center at www.bmwusa.com/dealer.  To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give them access to factory initiated campaigns and other information specific to their BMW.

 

Q8. How will my vehicle be repaired?

The battery modules will be checked and, if necessary, the affected module(s) will be replaced for free and take several hours.

 


Remedy Instructions and TSB – Remedy Instructions re RECALL 20V-601: HIGH-VOLTAGE BATTERY

2020-12-28

RCRIT-20V601-3743.pdf 231.475KB

RCRIT-20V601-3743

 


Remedy Instructions and TSB – Safety Bulletin re RECALL 20V-601: HIGH-VOLTAGE BATTERY

2020-12-09

RCRIT-20V601-2673.pdf 284.771KB

RCRIT-20V601-2673

 


Manufacturer Notices(to Dealers,etc) – SIB 61 21 20 RECALL 20V-601: HIGH-VOLTAGE BATTERY 2020-10-16 This Service Information Bulletin (Revision 2) replaces SI B61 21 20 dated October 2020. What’s New (Specific text highlighted): Warranty Section

2020-10-16

RCMN-20V601-8151.pdf 268.439KB

RCMN-20V601-8151

 


Manufacturer Notices(to Dealers,etc) – Subject: 20V-601 High-Voltage Battery Customer Notification Date: Thursday, October 8, 2020

2020-10-08

RCMN-20V601-8617.pdf 262.032KB

RCMN-20V601-8617

 


Manufacturer Notices(to Dealers,etc) – Broadcast Message re BMW Recall 20V-xxx: High-Voltage Battery

2020-09-24

RCMN-20V601-5178.pdf 142.326KB

RCMN-20V601-5178

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V601&docType=RCL

 


 

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Last update on 2023-05-27 / Affiliate links / Images from Amazon Product Advertising API

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