November 3, 2021 NHTSA CAMPAIGN NUMBER: 21V855000
A partially blocked rearview camera image reduces the driver’s rear view, increasing the risk of a crash or injury.
NHTSA Campaign Number: 21V855
Manufacturer BMW of North America, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 442
Rolls-Royce Motor Cars, Ltd. (Rolls-Royce) is recalling certain 2019-2022 Rolls-Royce Phantom vehicles. The Central Information Display may not raise to the correct position, resulting in a rearview camera image that is partially blocked from view.
Dealers will update the software, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact Rolls Royce customer service at 1-877-877-3735.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
|Date: November 15, 2021
Bulletin A 11 2021 04 U
|Source: Aftersales Name:
|Replaces: A 11 2021 03
00 51 36 05 00 – Recall, Central Information Display (CID) Mechanism Programming
– TECHNICAL CAMPAIGN (SAFETY RECALL 21V.855) – Complete as soon as possible, using all available means to recall the vehicle for correction
PLEASE BE REMINDED THAT IT IS A VIOLATION OF FEDERAL LAW FOR YOU TO SELL,
LEASE OR DELIVER ANY VEHICLE COVERED BY THIS NOTIFICATION UNTIL THE
DELIVERY STOP REPAIR HAS BEEN PERFORMED. THIS MEANS THAT DEALERS MAY NOT LEGALLY DELIVER NEW MOTOR VEHICLES TO A CONSUMER UNTIL IT IS FIXED OR USE/SELL REPLACEMENT EQUIPMENT/PARTS SUBJECT TO A DELIVERY STOP. NOTE ALSO THAT SUBSTANTIAL aviL PENALTIES APPLY TO VIOLATIONS OF THIS LAW.
ALSO, YOU SHOULD NOT SELL, LEASE OR DELIVER ANY PROVENANCE (CPO) OR USED VEHICLES SUBJECT TO A DELIVERY STOP UNTIL THE REPAIR IS COMPLETED.
This technical campaign affects Phantom (RR11/RR12) models produced from built between 07/07/2017 and 09/23/2021.
The vehicles have been identified as having a potential issue concerning the Central Information Display (CID) mechanism. In some circumstances the CID mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rear-view camera image not being visible.
The condition has been rectified with vehicle software version S15A-21-11-530, which is included in ISTA 4.32.3x available from November 12th 2021.
A technical campaign has been launched to ensure that all vehicles have the check/repair completed. Dealer personnel should use ISPA (Integrated Service Processes Application), S-Gate “Campaigns for Vehicle” or via Aftersales Information Research (AIR) to check whether a vehicle requires this technical campaign. Please see bulletin AIO 2016 (Recall / Technical Campaign Check) for details.
Check the current vehicle integration level using AIR:
Vehicle I-stage at or greater than SEA-21-11-530: No further action is required.
Vehicle I-stage at version below SEA-21-11-530: Update vehicle using the latest version of ISTA programming data (4.32.3x or higher):
2. Connect the battery charger/power supply to the vehicle.
4. Select vehicle management -> software update.
5. Determine measures plan.
6. Check the measures plan to be sure that the vehicle will be updated to I-Level S15A-21-11-530 or later.
7. Accept and fully work through the measures plan for the vehicle control units to be processed.
8. Check the final report to make sure the vehicle I-Level has been updated to S15A-21-11-530 or later.
9. Check all fault memories and perform all necessary initializations and calibrations after programming and clear down any remaining fault entries.
No parts required
4 Affected Products
11 Associated Documents
Recall 573 ReportRCLRPT-21V855-8908
Recall 573 ReportRCLRPT-21V855-3029
ISSUED Owner Notification Letter(Part 577)RCONL-21V855-4204
Remedy Instructions and TSB
Manufacturer Notices(to Dealers,etc) – SIBRCMN-21V855-4067
Recall Quarterly Report #1, 2021-4RCLQRT-21V855-5445
Recall Quarterly Report #2, 2022-1RCLQRT-21V855-5427
Recall Quarterly Report #3, 2022-2RCLQRT-21V855-6070
Recall 573 Report
Recall Quarterly Report #4, 2022-3RCLQRT-21V855-1718
Latest Recalls Documents
The Online Service System (OSS) has been developed specifically for independent automotive workshops to provide an extensive range of resources. The following applications are available in the OSS:
ISTA Diagnosis Application
- Fault Code Diagnosis
- Test Plans
- Repair Instructions (E30 or higher)
- Technical Data
- Wiring diagrams
Web ISTA Information Application
WebISTA has been developed to provide an information only application for users that do not require all of the services included in the ISTA diagnostics application.
- Repair Instructions (E30 or higher)
- Technical Data
- Tightening torques
- Wiring diagrams
You can search using document title, document number and subject areas as the search criteria. The desired information is displayed by means of graphics and explanatory text.
ISTA/P Online – Control Module Reprogramming
With ISTA/P you can reprogram the onboard control modules that are capable of software reprogramming. For ISTA/P, a data interface, a power supply and an Internet connection are required. The data interface can be a BMW Group ICOM interface or a “Pass-Thru Tool (PTT)” that fulfills the requirements of the SAE J2534 standard.
What is needed to diagnose and program with the BMW OSS?
The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface “integrated communication optical module (ICOM)” or use a J2534 “Pass Thru Tool (PTT)”.
Connection to OSS works only on PCs where no proxy connections are used.
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Last update on 2022-11-28 / Affiliate links / Images from Amazon Product Advertising API
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