November 3, 2021 NHTSA CAMPAIGN NUMBER: 21V855000
Rearview Camera Image May Be Blocked from View
A partially blocked rearview camera image reduces the driver's rear view, increasing the risk of a crash or injury.
NHTSA Campaign Number: 21V855
Manufacturer BMW of North America, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 442
Summary
Rolls-Royce Motor Cars, Ltd. (Rolls-Royce) is recalling certain 2019-2022 Rolls-Royce Phantom vehicles. The Central Information Display may not raise to the correct position, resulting in a rearview camera image that is partially blocked from view.
Remedy
Dealers will update the software, free of charge. Owner notification letters are expected to be mailed December 27, 2021. Owners may contact Rolls Royce customer service at 1-877-877-3735.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Rolls-Royce has a Recall
| Date: November 15, 2021 Bulletin A 11 2021 04 U | Source: Aftersales Name: Title: Rhone Email: | Replaces: A 11 2021 03 Supersedes n/a Group: n/a | ||
Aftersales Bulletin
00 51 36 05 00 - Recall, Central Information Display (CID) Mechanism Programming
- TECHNICAL CAMPAIGN (SAFETY RECALL 21V.855) - Complete as soon as possible, using all available means to recall the vehicle for correction
PLEASE BE REMINDED THAT IT IS A VIOLATION OF FEDERAL LAW FOR YOU TO SELL,
LEASE OR DELIVER ANY VEHICLE COVERED BY THIS NOTIFICATION UNTIL THE
DELIVERY STOP REPAIR HAS BEEN PERFORMED. THIS MEANS THAT DEALERS MAY NOT LEGALLY DELIVER NEW MOTOR VEHICLES TO A CONSUMER UNTIL IT IS FIXED OR USE/SELL REPLACEMENT EQUIPMENT/PARTS SUBJECT TO A DELIVERY STOP. NOTE ALSO THAT SUBSTANTIAL aviL PENALTIES APPLY TO VIOLATIONS OF THIS LAW.
ALSO, YOU SHOULD NOT SELL, LEASE OR DELIVER ANY PROVENANCE (CPO) OR USED VEHICLES SUBJECT TO A DELIVERY STOP UNTIL THE REPAIR IS COMPLETED.
Affected Vehicles
This technical campaign affects Phantom (RR11/RR12) models produced from built between 07/07/2017 and 09/23/2021.
Situation
The vehicles have been identified as having a potential issue concerning the Central Information Display (CID) mechanism. In some circumstances the CID mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rear-view camera image not being visible.
The condition has been rectified with vehicle software version S15A-21-11-530, which is included in ISTA 4.32.3x available from November 12th 2021.
Procedure
A technical campaign has been launched to ensure that all vehicles have the check/repair completed. Dealer personnel should use ISPA (Integrated Service Processes Application), S-Gate "Campaigns for Vehicle" or via Aftersales Information Research (AIR) to check whether a vehicle requires this technical campaign. Please see bulletin AIO 2016 (Recall / Technical Campaign Check) for details.
Check the current vehicle integration level using AIR:
Vehicle I-stage at or greater than SEA-21-11-530: No further action is required.
Vehicle I-stage at version below SEA-21-11-530: Update vehicle using the latest version of ISTA programming data (4.32.3x or higher):
1. Check that ISTA is at the correct version BEFORE programming the vehicle, the ISTA application should be 4.32.3x or higher. This information can be seen on the information tab of ISTA launcher.
2. Connect the battery charger/power supply to the vehicle.
3. Connect ICOM and cary out an ISTA/D session and make sure the vehicle is fault free and ready for programming.
4. Select vehicle management -> software update.
5. Determine measures plan.
6. Check the measures plan to be sure that the vehicle will be updated to I-Level S15A-21-11-530 or later.
7. Accept and fully work through the measures plan for the vehicle control units to be processed.
8. Check the final report to make sure the vehicle I-Level has been updated to S15A-21-11-530 or later.
9. Check all fault memories and perform all necessary initializations and calibrations after programming and clear down any remaining fault entries.
Parts Information
No parts required
Warranty Information
Claims are subject to current Warranty terms.
| Defect Code | oo 51 36 05 oo |
| Labor Code | Description | Labor | Notes |
| oo 62 784* | Program/code the control units | 8 FRU | Use as program flat rate |
| oo 62 782* | Programming and encoding charged through a different campaign or repair | FRU | Use as associated repair time only to close off the Campaign |
oo 99 000* Job time without allowance FRU Use to close off Campaign for/maintenance (for vehicles that already have the correct I-step)
*Only use one of the above codes.
Contact
If you have further questions, please contact your Regional Aftersales Manager (RAM).
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| ROLLS-ROYCE | PHANTOM | 2019-2022 |
5 Associated Documents
Recall Acknowledgement
RCAK-21V855-2864.pdf 698.365KB
RCAK-21V855-2864Recall 573 Report
RCLRPT-21V855-8908.PDF 214.647KB
Recall 573 Report
RCLRPT-21V855-3029.PDF 214.647KB
RCLRPT-21V855-3029Remedy Instructions and TSB
RCRIT-21V855-5950.pdf 566.007KB
RCRIT-21V855-5950Manufacturer Notices(to Dealers,etc) - SIB
RCMN-21V855-4067.pdf 566.007KB
RCMN-21V855-4067Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V855&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
Introduction
The Online Service System (OSS) has been developed specifically for independent automotive workshops to provide an extensive range of resources. The following applications are available in the OSS:
ISTA Diagnosis Application
Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or with a J2534 pass-thru tool (from model year 1996).
- Fault Code Diagnosis
- Test Plans
- Repair Instructions (E30 or higher)
- Technical Data
- Wiring diagrams
Web ISTA Information Application
WebISTA has been developed to provide an information only application for users that do not require all of the services included in the ISTA diagnostics application.
- Repair Instructions (E30 or higher)
- Technical Data
- Tightening torques
- Wiring diagrams
You can search using document title, document number and subject areas as the search criteria. The desired information is displayed by means of graphics and explanatory text.
ISTA/P Online - Control Module Reprogramming
With ISTA/P you can reprogram the onboard control modules that are capable of software reprogramming. For ISTA/P, a data interface, a power supply and an Internet connection are required. The data interface can be a BMW Group ICOM interface or a "Pass-Thru Tool (PTT)" that fulfills the requirements of the SAE J2534 standard.
What is needed to diagnose and program with the BMW OSS?
The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface "integrated communication optical module (ICOM)" or use a J2534 "Pass Thru Tool (PTT)".
Note
Connection to OSS works only on PCs where no proxy connections are used.
For information about vehicle reprogramming and diagnostics using J2534 click here.
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- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
- 【ECU PROGRAMMING & ECU CODING】: Autel diagnostic scanner MS908S Pro comes with J2534 ECU programming device & BMW Ethernet Cable(For F-Series Coding & Programming), which is capable of reprogram/reflash modules(ECM, TCM, BCM) on specific BMW, Benz vehicles in the Electronic Control Units (ECU), programming new Benz/BMW ECUs and fixing software-controlled drivability issues and emission issues, update the computer software on the vehicle to the latest version.
- 【ADVANCED SPECIAL SERVICE FOR US MARKET】: Full system diagnostic scanner MS908P covers over 30+ professional service functions like Oil Reset, EPB Reset, SAS Calibration, DPF Regeneration, Battery Registration, Throttle Reset, ABS Bleed, Injector Coding, Key Fob Programming, Trans Adaptation, Suspension Calibration, Zero Point Calibration, Calibrate Weight Sensors. NOTE: NOT universally compatible! Please send your VIN to AutelUS @ outlook . com to check compatibility.
- 【Same as Maxisys Elite / MK908P, Updated of Maxisys Pro】Comparing with MK908P, MS908S Pro is an local dealer hot selling model, so you can enjoy more convenient tech support in the US Region. MS908S Pro Diagnostic Platform utilizes the powerful Cortex A7+A15 six-core processor, and equips with 9.7-inch LED capacitive touch screen, supporting J2534 ECU Programming Device offering comprehensive OE-level diagnostics, ECU coding and BMW/Benz ECU programming.
- 【BI-DIRECTIONAL CONTROL& OE-LEVEL All SYSTEM DIAGNOSTIC】: Bi-directional control of the ECM in the Component Test enables the MS908S Pro to transmit control commands to operate the vehicle systems, check the vehicle operating conditions. Control various subsystems, parts & components and more. All system diagnostics can access all available car modules including but not limited to PCM, ECM, EPS, PDM, TPM, BCM, ABS and SCCM. Please contact us to check compatibility before order.
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- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
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- One year warranty. Please contact us via order center if you have any problem with software installation
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- Fully compatible with SAE-J2534-1 & SAE-J2534-2; Quick access to vehicle data for maintenance or management reports; Support all current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
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- VXDIAG SVCI J2534 can compatible with SAE J2534-1 and partly compatible with SAE J2534-2. It supports most of vehicle communication protocols and can be used as PassThru device for many dealer level diagnostic software. And it can be used as a ELM327 device also, support most of ELM327 software.
- High speed host communication and Stable host communication. (with RTS/CTS flow control).Host communication is high-speed and stable, keeping the diagnosis smooth. And the programming function requires the original online account .（Not work for the Ford F serial cars, like F150,F250,F350,F450）
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Last update on 2021-12-01 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-12-01 / Affiliate links / Images from Amazon Product Advertising API
