November 4, 2020 NHTSA CAMPAIGN NUMBER: 20V678000
Front Axle/Right Control Arm Not Welded Properly
If the weld between the front axle support and the right front control arm bearing bracket separates, vehicle handling and control may be affected, increasing the risk of a crash.
NHTSA Campaign Number: 20V678
Manufacturer BMW of North America, LLC
Components SUSPENSION
Potential Number of Units Affected 83
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, xDrive40i, X5 M50i, X5M, X7 xDrive40i, X7 M50i, X6 xDrive40i, X6 M50i and X6M vehicles and 2021 X5 xDrive45e vehicles. The weld between the front axle support and the right front control arm bearing bracket may separate.
Remedy
BMW will notify owners, and dealers will replace the front axle support, free of charge. The recall began December 18, 2020. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
MODEL
E-Series | Model Description | Production Date |
F95 | X5 M Sports Activity Vehicle | June 4, 2020 – June 16, 2020 |
F96 | X6 M Sports Activity Coupe | June 15, 2020 |
G05 | X5 Sports Activity Vehicle | May 29, 2020 – June 16, 2020 |
G06 | X6 Sports Activity Coupe | June 4, 2020 – June 13, 2020 |
G07 | X7 Sports Activity Vehicle | June 2, 2020 – June 15, 2020 |
AFFECTED VEHICLES
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective October 29, 2020) on a small number of Model Year 2020-2021 BMW vehicles that were produced between May 29, 2020 and June 16, 2020.
Over time, the front axle support may start to experience a separation at certain welding locations. This could affect vehicle handling and control, and increase the risk of a crash.
CAUSE
Due to an error in the welding process, the tension strut bearing bracket was not welded correctly to the front axle support.
CORRECTION
Replace the front axle support.
PROCEDURE
Replace the front axle support according to repair instructions REP31 11 001.
Note:
For sDrive vehicles and models F95/96, refer to the appropriate attached REP until they are added to ISTA/AIR.
PARTS INFORMATION
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.
Part Number | Description | Quantity |
31 10 6 884 852 | Front axle support | 1 |
07 14 6 886 617 | Multi-purpose bolt ASA (M10x27 10.9 ZNS) | 10 |
07 11 9 908 587 | Star-socket screw (BM12X1,5X50-10.) | 4 |
07 11 9 908 507 | Star-socket screw (BM12X1,5X40-U1-) | 4 |
07 14 6 885 922 | Multi-purpose bolt ASA (M12x1,5×90) | 4 |
31 10 6 872 063 | Hex bolt with washer (M14x54x1.5) | 2 |
33 17 6 760 342 | Hex bolt (M14x1,5×110) | 2 |
33 30 6 760 349 | Self-locking collar nut (M14x1,5-10 ZNS3) | 2 |
07 14 6 885 653 | Locking nut (M14x1.5-10 ZNS3) | 2 |
07 14 6 885 389 | Star-socket screw (M14x1.5×119 ) | 2 |
33 30 6 787 062 | Combination nut (M14x1,5-10ZNNIV) | 2 |
32 30 6 778 609 | Torx bolt (M8X33) | 1 |
37 10 6 789 678 | Hex nut with flange (M12x1,5-10-ZNS3) | 2 |
07 11 9 906 938 | Hexagon screw with flange (M12x1,5×25-10.9) | 1 (2 w/N63B) |
07 11 9 907 837 | Hex bolt (M12x1,5×120 ) | 1 (2 w/N63B) |
07 11 9 908 596 | Screw (M12x1,5×48) | 8 |
07 14 7 483 888 | Hex bolt (M10X55 10.9 ZNS) | 1
(3 for F95/F96) |
51 64 9 907 859 | Hex bolt (M8X20-PC-ZNS3) | 4 |
Additional parts | SA2VP adaptive suspension | |
07 12 9 909 366 | Screw (K-M6GFX20 ZNS3) | 2 |
Additional parts | SA3E3 xOffroad Package | |
07 14 9 229 516 | Hex bolt with washer (M8x27) | 10 |
Safety Recall 20V-xxx Front Axle Support
Model Year 2020-2021
BMW X5/X5M SAV, X6/X6M SAV, X7 SAV
Issue Date: 10/29/2020
Last Update: 10/29/2020
Q1. Which BMW models in the US are potentially affected by this Safety Recall?
A small number of Model Year 2020-2021 BMW X5/X5M SAV, X6/X6M SAV, and X7 SAV models in the US, produced between May and June 2020, are potentially affected.
Q2. What is the specific issue?
Over time, the front axle support may start to experience a separation at certain welding locations. This could affect vehicle handling and control, and increase the risk of a crash.
Q3. Why are other models / vehicles not included in this Safety Recall?
The front axle carrier was produced according to specifications.
Q4. Can I continue to drive my vehicle?
No. We do not recommend continuing to drive these vehicles. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. How did BMW become aware of the issue?
BMW became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Safety Recall?
Owners of the vehicles are being contacted by phone and arrangements are being made for the Safety Recall to be performed. Alternate transportation will be accommodated. You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.
To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW. Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.
Q8. How will my vehicle be repaired?
The front axle support will be replaced for free and will take several hours.
Update:
Customer Relations called all affected customers today. For those they couldn’t reach, we are sending an in-car notification to their vehicle. If you are contacted by an affected customer over the weekend please do the following.
- Ask them to stop driving their vehicle
- Provide them with a loaner vehicle
- Create a tow request in the BMW Roadside Assistance Digital Platform in DCSnet or by calling the BMW Assistance hotline 1-800-332-4269 for assistance creating the case. Please do not direct the customer to call the Roadside Assistance hotline.
Thank you.
Message from October 29, 2020:
BMW AG is conducting a Voluntary Safety Recall (effective October 29, 2020) on a small number of Model Year 2020-2021 BMW vehicles that were produced between May 29, 2020 and June 16, 2020.
Over time, the front axle support may start to experience a separation at certain welding locations. This could affect vehicle handling and control, and increase the risk of a crash.
Potentially affected vehicles are not to be driven.
The BMW Customer Relations Department will contact potentially affected customers and will inform them not to drive their vehicle and ask them which dealer they prefer to use. Customer Relations will then arrange to tow the vehicle and will provide assistance with loaner vehicles.
The bulletin will be updated when additional information becomes available.
Sincerely,
Technical Service
5 Affected Products
Vehicles
10 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V678-5518.PDF 211.317KB
Remedy Instructions and TSB – RECALL 20V-XXX: FRONT AXLE SUPPORT (STOP DRIVE)
RCRIT-20V678-9490.pdf 190.354KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V678-0410.PDF 211.135KB
Owner Notification Letter(Part 577)
RCONL-20V678-5196.pdf 3182.249KB
Recall Acknowledgement
RCAK-20V678-4028.pdf 243.971KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMW Recall 20V-xxx: Front Axle Support (Stop Drive)
RCMN-20V678-8389.pdf 162.466KB
Defect Notice 573 Report
RCLRPT-20V678-6011.PDF 216.889KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMW Recall 20V-xxx: Front Axle Support (Stop Drive) – Update
Recall Quarterly Report #2, 2021-1
RCLQRT-20V678-0810.PDF 211.237KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V678-8031.PDF 211.417KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V678&docType=RCL
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Last update on 2022-07-06 / Affiliate links / Images from Amazon Product Advertising API
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