Recall 20V-678: Front Axle Support (Stop Drive) – 2020 BMW X5 X6 X7

November 4, 2020 NHTSA CAMPAIGN NUMBER: 20V678000

Front Axle/Right Control Arm Not Welded Properly

If the weld between the front axle support and the right front control arm bearing bracket separates, vehicle handling and control may be affected, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V678

Manufacturer BMW of North America, LLC

Components SUSPENSION

Potential Number of Units Affected 83

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, xDrive40i, X5 M50i, X5M, X7 xDrive40i, X7 M50i, X6 xDrive40i, X6 M50i and X6M vehicles and 2021 X5 xDrive45e vehicles. The weld between the front axle support and the right front control arm bearing bracket may separate.

 

Remedy

BMW will notify owners, and dealers will replace the front axle support, free of charge. The recall is expected to begin December 28, 2020. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

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SIB 31 02 20

2020-10-29

RECALL 20V-XXX: FRONT AXLE SUPPORT (STOP DRIVE)

 

MODEL

E-Series	Model Description	Production Date
F95	X5 M Sports Activity Vehicle	June 4, 2020 – June 16, 2020
F96	X6 M Sports Activity Coupe	June 15, 2020
G05	X5 Sports Activity Vehicle	May 29, 2020 – June 16, 2020
G06	X6 Sports Activity Coupe	June 4, 2020 – June 13, 2020
G07	X7 Sports Activity Vehicle	June 2, 2020 – June 15, 2020

 

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective October 29, 2020) on a small number of Model Year 2020-2021 BMW vehicles that were produced between May 29, 2020 and June 16, 2020.

 

Over time, the front axle support may start to experience a separation at certain welding locations.  This could affect vehicle handling and control, and increase the risk of a crash.

 

Potentially affected vehicles are not to be driven.

 

The BMW Customer Relations Department will contact potentially affected customers and will inform them not to drive their vehicle and ask them which dealer they prefer to use. Customer Relations will then tow the vehicle and will ask assistance with providing loaner vehicles.

 

The Recall Notice and Q&A have been attached for further information.

 

The bulletin will be updated when additional information becomes available.

Supporting Materials

picture_as_pdf B310220 Recall Notice.pdf
picture_as_pdf B310220_2020-BMW-MY2020-2021-G0x-F9x-FrontAxleSupport-FAQ(29Oct2020).pdf

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Attachment to B31 02 20
October 2020

 

SAFETY RECALL NOTICE

 

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 20V-xxx: Front Axle Support – B31 02 20

BMW AG is conducting a Voluntary Safety Recall (effective October 29, 2020) on a small number of Model Year 2020-2021 BMW vehicles that were produced between May 29, 2020 and June 16, 2020.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

  

We appreciate all your assistance with this Recall.

 

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Attachment to B31 02 20
October 2020

Safety Recall 20V-xxx Front Axle Support
Model Year 2020-2021
BMW X5/X5M SAV, X6/X6M SAV, X7 SAV
Issue Date:  10/29/2020
Last Update:  10/29/2020

 

Q1. Which BMW models in the US are potentially affected by this Safety Recall? A small number of Model Year 2020-2021 BMW X5/X5M SAV, X6/X6M SAV, and X7 SAV models in the US, produced between May and June 2020, are potentially affected.

 

Q2. What is the specific issue?

Over time, the front axle support may start to experience a separation at certain welding locations.  This could affect vehicle handling and control, and increase the risk of a crash.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

The front axle carrier was produced according to specifications.

 

Q4.  

Can I continue to drive my vehicle?

No.  We do not recommend continuing to drive these vehicles.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. Can I determine if this issue exists in my vehicle?

No.

 

Q6. How did BMW become aware of the issue?

BMW became aware of the issue through our quality control procedures.

 

Q7. How will I be informed of this Safety Recall?

Owners of the vehicles are being contacted by phone and arrangements are being made for the Safety Recall to be performed.  Alternate transportation will be accommodated.  You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.

To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.

 

Q8. How will my vehicle be repaired?

The front axle support will be replaced for free and will take several hours.

 

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Update:

Customer Relations called all affected customers today.  For those they couldn’t reach, we are sending an in-car notification to their vehicle.  If you are contacted by an affected customer over the weekend please do the following.

• Ask them to stop driving their vehicle
• Provide them with a loaner vehicle
• Create a tow request in the BMW Roadside Assistance Digital Platform in DCSnet or by calling the BMW Assistance hotline 1-800-332-4269 for assistance creating the case.  Please do not direct the customer to call the Roadside Assistance hotline.

Thank you.

 

Message from October 29, 2020:

BMW AG is conducting a Voluntary Safety Recall (effective October 29, 2020) on a small number of Model Year 2020-2021 BMW vehicles that were produced between May 29, 2020 and June 16, 2020.

Over time, the front axle support may start to experience a separation at certain welding locations.  This could affect vehicle handling and control, and increase the risk of a crash.

Potentially affected vehicles are not to be driven.

The BMW Customer Relations Department will contact potentially affected customers and will inform them not to drive their vehicle and ask them which dealer they prefer to use. Customer Relations will then arrange to tow the vehicle and will provide assistance with loaner vehicles.

The bulletin will be updated when additional information becomes available.

 

Sincerely,

Technical Service

 

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5 Affected Products

Vehicles

MAKE	MODEL	YEAR
BMW	X5	2020-2021
BMW	X6	2020
BMW	X6 M	2020
BMW	X7	2020

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4 Associated Documents

Recall Acknowledgement

RCAK-20V678-4028.pdf 243.971KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMW Recall 20V-xxx: Front Axle Support (Stop Drive)

RCMN-20V678-8389.pdf 162.466KB

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Defect Notice 573 Report

RCLRPT-20V678-6011.PDF 216.889KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMW Recall 20V-xxx: Front Axle Support (Stop Drive) – Update

RCMN-20V678-9724.pdf 39.626KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V678&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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Last update on 2020-11-30 / Affiliate links / Images from Amazon Product Advertising API