Tailgate Panel May Detach – 2024 BMW XM

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February 23, 2024 NHTSA CAMPAIGN NUMBER: 24V139000

Tailgate Panel May Detach

A panel that detaches from a vehicle can become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V139000

Manufacturer BMW of North America, LLC

Components STRUCTURE

Potential Number of Units Affected 267

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2024 XM vehicles. The tailgate panel may detach from the mounting structure due to improper adhesive bonding that occurred during manufacturing.

 

Remedy

Dealers will inspect and replace the tailgate panel as necessary, free of charge. Owner notification letters are expected to be mailed April 16, 2024. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 51 07 24
2024-03-05

RECALL 24V-139: TAILGATE OUTER BODY PANEL

This Service Information Bulletin (Revision 1) replaces SI B51 07 24 dated February 2024.

 

What’s New:

  • Title updated
  • Situation updated
  • Cause added
  • Correction added Procedure added
  • Parts Information added
  • Claim Information added

 

THIS REPAIR IS MOBILE FRIENDLY

 

MODEL

E-Series Model Description Production Date
G09 BMW XM Sports Activity Vehicle (SAV) September 21 – November 2, 2023

 

AFFECTED VEHICLES

Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

 

SITUATION

BMW AG is conducting a Voluntary Safety

Recall (effective February 16, 2024) on certain Model Year 2024 BMW vehicles that were produced between September 21, 2023, and November 2, 2023.

The outer body panel of the tailgate can partially detach from the inner panel in one or more areas of the tailgate due to poor bonding of the adhesive.

If the outer body panel separates from the inner panel, a rattling sound can be heard while driving.

The outer body panel completely detaching from the inner panel cannot be ruled out.

The Recall Notice and Q&A have been attached for further information.

 

CAUSE

Poor bonding of the adhesive on the tailgate body panel (painted outer panel to the inner panel/metal frame).

 

CORRECTION

Inspect the outer tailgate panel for proper adhesion. Replace if necessary.

 

PROCEDURE

  1. Inspect the four areas of outer panel on the tailgate for protruding edges.

 

  1. Open the tailgate and inspect the adhesive around the entire outer panel of the tailgate.

 

  1. If separation of the outer to inner panel is seen, the outer panel will need to be replaced following the repairinstruction listed in ISTA/AIR 51 13 421.

 

The new replacement body panel will need to be painted.

 

If NO separation is seen, continue to step 4.

 

  1. Try to manually separate the outer panel from the inner panel in the four areas of the tailgate using “light to moderate” force (see photos below).

 

With the tailgate open:

 

Left hand located above the taillamp; pull the outer panel with light to moderate force.

 

Right hand holds the tailgate in place.

 

Note: This is done on both sides of the tailgate (left and right) and in three different areas as shown in the photos below.

 

Left hand located below the taillamp.

 

Left hand located at lower left corner of the tailgate.

 

With the tailgate closed:

 

Using one hand, pull the outer panel using light to moderate force.

 

Note: This is done on both sides of the tailgate (left and right).

 

DO NOT pull on the tailgate panel using both hands while it is in the closed position.

 

  1. If the outer panel of the tailgate cannot be separated, no repair is needed; the vehicle can be returned to the customer.

 

PARTS INFORMATION

Work Package # 3 and 4: Use, invoice, and supply the part number below to your CCRC/Approved Auto Body Shop.

Part Number Description Quantity
51 13 5 A17 7C3 Primed tailgate trim 1 when required

 

Additionally, other small parts that are not specified above, such as one-time use screws, nuts, and seals, which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalog according to the respective vehicle type and invoiced under the special Repair Code.

 


February 2024

Safety Recall
24V-xyz
Tailgate Panel
Model Year 2024
BMW XM
Issue Date:  02/16/2024

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2024 XM models in the US are potentially affected.

 

Q2. What is the specific issue?

The tailgate panel may not have been properly attached to the vehicle.  The panel could become loose and, in a rare case, could detach from the vehicle and become a hazard to other road users.

 

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

Other models have a tailgate panel that was properly attached to the vehicle.

 

Q4. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Safety Recall that a remedy is available, please contact an authorized BMW center to schedule an appointment as soon as possible.  For the latest updates to this Safety Recall, please visit bmwusa.com/recallIf you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q6. How will I be informed of this Safety Recall?

Owners of potentially affected vehicles will be notified via First Class mail advising them of this Safety Recall and to schedule an appointment with an authorized BMW center as soon as possible to have the remedy performed.  For the latest updates to this Safety Recall, please visit bmwusa.com/recall.

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW.  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.

 

Q7. How will my vehicle be remedied?

The tailgate panel will be inspected and, if necessary, replaced for free which should take several hours.

 

Q8. Do I have to wait for BMW to contact me to have the remedy performed?

Yes. We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available.  For the latest updates to this recall, please visit bmwusa.com/recall.

 

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Chronology :

On October 24, 2023, the tailgate supplier noticed a partial separation of a tailgate panel from its mounting structure and performed some checks. On October 31st, a similar condition was noticed at a vehicle assembly plant. An engineering investigation was initiated.

On November 7th, during the early phase of the analysis, another suspect part was found and, as a precaution, a vehicle stop ship at a vehicle assembly plant was issued.

Initial reviews of supplier production records indicated that a manual (instead of automated) adhesive bonding process, to join the tailgate panel with its mounting structure, was implemented during a specific and limited time period. Analyses and tests were planned to assess component performance based upon the possibility that varying amounts of bonding material were used. Climate chamber and driving tests were also planned.

In late November, test results indicated that parts, with varying amounts of bonding material, remained completely attached to vehicles and, if affected, would be noticed by the driver via rattling noises and/or visual cues.

Between December and January 2024, further testing, including long-term durability and shaker table (to simulate significant road dynamics (vibration/harshness)), was planned and conducted.

In late January, test results indicated that, if the tailgate panel had a very limited amount of bonding material, it could begin to separate from its mounting structure in these unusual conditions. Further reviews were conducted, especially to consider if full separation could occur.

On February 15, 2024, in an abundance of caution, BMW decided to conduct a voluntary safety recall.

BMW is not aware of any customer complaints, concerns, and/or instances, dealer field reports, or warranty claims, and has not received any reports, nor is BMW otherwise aware, of any incidents, accidents or injuries, that relate, or may relate, to the issue identified in this report.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
BMW XM 2024

 


5 Associated Documents

Recall Acknowledgement

RCAK-24V139-1632.pdf 645.547KB

 


Defect Notice 573 Report

RCLRPT-24V139-7696.PDF 214.798KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V139-8123.pdf 305.983KB

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Recall 573 Report – 2/29/24

RCLRPT-24V139-6937.PDF 214.818KB

 


Remedy Instructions and TSB – Remedy Instructions re RECALL 24V-139: TAILGATE OUTER BODY PANEL

RCRIT-24V139-4583.pdf 896.156KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V139&docType=RCL

 


 

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