August 14, 2019 NHTSA CAMPAIGN NUMBER: 19V593000

Brake Calipers May Corrode

A sticking or dragging brake could affect braking performance, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V593

Manufacturer BMW of North America, LLC

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 5,938

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2019 C 400 X, 2018-2020 G 310 GS, and 2017-2020 G 310 R scooters and motorcycles. The front and rear brake caliper pistons may corrode, possibly causing the piston to stick or drag in the caliper bore.

 

Remedy

BMW will notify owners, and dealers will replace the front and rear brake calipers, free of charge. The recall began March 13, 2020. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 

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Title: 

UPDATE: Stop Sale G310 GS (K02), G 310 R (K03) and C 400 X (K09) 

Subtitle:

Recall 19V-593: Brake Caliper

 

On August 12^th, 2019 BMW Motorrad announced a delivery stop for all G 310 GS (K02), G 310 R (K03) and C 400 X (K09) motorbikes due to a concern with corrosion on the front and rear brake calipers. Approximately 5,938 Model Year 2017- 2020 BMW Motorcycles / Scooters in the US, produced between Oct 2016 and Jul 2019 are potentially affected.

• For customers riding existing units: an inspection process will be available through the dealer.

The process will be communicated to the dealer through a Service Bulletin by September 6^th. Customers will be informed of the inspection process through a letter from BMW Motorrad USA in October. If corrosion is found the caliper will be replaced with an existing new part.

New calipers that are not subject to corrosion are being developed and will be available at the end of the year in limited supply and allocated to dealers. Once available, customers will need to return to have the new calipers installed as the final remedy.

• Units currently in dealer and BMW inventory: must remain on the stop sale until the update parts are available for the repair. As mentioned previously parts will be in limited supply at the end of the year and allocated for existing customers first.
• Dealer Floorplan: Based upon the information currently available on parts timing, BMW Motorrad USA will provide an adjustment to cover excess dealer floorplan expenses incurred due to this recall through the end of this calendar year. A separate bulletin will be posted the week of 9/2/19 with full details and timing for these credits.  We additionally will continue to monitor this situation to determine if a further adjustment should be considered.

A Q&A document has been attached for your reference and further detail. This document has already been supplied to our customer relations team.

Further parts distribution and status updates will be communicated in December of this year.

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Brake Calipers
Safety Recall 19V-593
Model Year 2017-2020
BMW G 310 GS, G 310 R, C 400 X
Last Updated 08/13/2019

  

Q1. Which BMW models in the US are potentially affected by this Safety Recall?

Approximately 5,938 Model Year 2017 – 2020 BMW motorcycles / scooters in the US, produced between Oct 2016 and Jul 2019, are potentially affected.  Specific information by model is provided in the table below.

Series	Model	Model Year	Production Date	Volume
K02	G 310 GS	2018 – 2020	Nov 2017 – Aug 2019	2,781
K03	G 310 R	2017 – 2020	Oct 2016 – Jul 2019	2,741
K09	C 400 X	2019	Aug 2018 – May 2019	416

 

Q2. What is the specific issue?

Over time, the front and/or rear brake calipers may be subject to corrosion.

 

Q3. What can happen as a result of this issue?

If the caliper became corroded, then braking performance could be affected, increasing the risk of a crash.

 

Q4. Can I continue to ride my motorcycle / scooter?

Yes.

However, when you receive a letter via First Class mail from BMW informing you that the remedy for this Safety Recall is available, please contact an authorized BMW motorcycle dealer to have this performed as soon as possible.  If you are not the only rider of this motorcycle / scooter, please advise all other riders of this important information.

 

Q5. If I had the front and/or rear brake caliper previously replaced, or replaced after I receive my Interim Letter, will I need to have the caliper(s) replaced again?  Why?

Yes.  New calipers that are not subject to corrosion are being developed, and are planned to be available later in the year.

 

Q6. How did BMW become aware of this issue?

BMW became aware of this issue through its quality control procedures.

 

Q7. Why are other BMW motorcycles / scooters not included in this Safety Recall?

Other motorcycles / scooters were equipped with brake calipers that are not affected by this issue.

 

Q8. Can I determine if this issue exists on my motorcycle / scooter? 

If you notice one or more of the following conditions, this issue may be your occurring:

• An increase in noise from the brakes;
• It is more difficult to manually push / maneuver;
• Visible signs of corrosion on the brake calipers;
• Reduced performance when attempting to accelerate;
• Unusual odor near the area of the brake calipers.

If you notice any of these conditions, please contact BMW Motorcycle Roadside Assistance at 1-877680-2176 to have your motorcycle / scooter brought to the nearest authorized BMW motorcycle dealer.  You can locate your nearest authorized BMW dealer at www.bmwmotorcycles.com/dealer.

 

Q9. How will my motorcycle / scooter be repaired?

The front and rear brake calipers will be replaced.

 

Q10. How will I be informed of this Safety Recall?

You will receive a letter in October via First Class mail advising you of this Safety Recall and, if parts are available, to schedule an appointment with an authorized BMW motorcycle dealer to have this Safety Recall performed.  If parts are not available, you will receive a second letter when they become available, advising you to schedule an appointment at that time to have this Safety Recall performed.  You can locate your nearest authorized BMW motorcycle dealer at www.bmwmotorcycles.com/dealer.

 

Q11. How long will the repair take?

This repair may take up to several hours, and will be performed for free by your authorized BMW motorcycle dealer.

 

Q12. Do I have to wait for my letter in order to have my motorcycle / scooter serviced?

Yes.  We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available, prior to contacting you to schedule your motorcycle / scooter to have this Safety Recall performed.  For the latest updates to this Safety Recall, please visit www.bmwmotorcycles.com/recall.

 

Q13. I see the “TREAD Act Customer Reimbursement Plan” attached to my letter.  Can you explain what that is about?  Am I eligible for reimbursement?

If you have already had this repair performed at your own expense, you may be eligible for reimbursement of certain expenses that you incurred.

 

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Service Information Bulletin	January 17, 2020 34 04 19
Brakes

 

Recall 19V-593 Replace Brake Calipers

This Service Information Bulletin replaces SI 34 03 19 Checking Brake Caliper. October 9, 2019

 

Models

Model Description	Engineering Designation	Type Code
G 310 R	K02	0G12
G 310 GS	K03	0G11
C 400 GT	K08	0C16
C 400 X	K09	0C19

 

Situation

Over the course of quality monitoring, BMW Motorrad has discovered that corrosion may occur on the brake calipers of the G 310 and C 400 models. This corrosion may cause functional limitations.This is more prevalent with year-round use of vehicles where there’s road salt used.

Figure 1: Base of the groove (arrows) of the front dust scraper ring with existing corrosion

Figure 2: Base of the groove (arrows) of the front dust scraper ring without corrosion

 

Cause

Lack of anodization of caliper piston bore.

 

Correction

The brake calipers are to be replaced as described in this bulletin. Including brake calipers that were inspected or replaced as described in SI 34 03 19 Checking Brake Caliper.

 

Vehicles Affected

In order to determine if a specific vehicle is affected by this Campaign, it will be necessary to verify all VIN’s through AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, VIN’s in DCS Vehicle History Check may not appear until 24-72 hours after the release of this bulletin, therefore AIR is the recommended method for determining open campaigns.

 

NHTSA Statement

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.  Also, you should not sell, lease or deliver any Certified Pre-Owned or used motorcycles subject to a safety recall until the repair is completed.  Please follow any special instructions that we provide to you for the return or disposition of recall parts.

 

Production Solution

As of December 2019, brake calipers with optimized corrosion protection are being installed.

 

Service Solution

The brake calipers are to be replaced with the new optimized corrosion protection calipers in accordance with the accompanying repair instruction 00 60 353 – Replacing Brake Calipers.

 

Warranty Information

The repair described in this bulletin is covered under warranty regardless of time or mileage. Reimbursement for this Recall Campaign is through normal claim entry utilizing the following information:

 

Defect Code

00 00 34 83 00

Replace Brake Calipers / Front and Rear

 

FRU Numbers, Descriptions, Amount

*00 60 353	Replacing front and rear brake caliper, (0G11/0G12) 11 FRUs and/or (0C16/0C19) 16 FRUs
+00 60 730	Replacing front and rear brake caliper, (0G11/0G12) 10 FRUs and/or (0C16/0C19) 15 FRUs

 

NOTICE

Only one of the two FRU numbers may be reimbursed.

*Main Work: These main labor operations include all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g. visual inspection, lubrication, cleaning parts etc.) and administrative tasks. Only one main labor operation can be claimed per repair visit. All other labor operations for any other line(s) must be claimed using plus code labor operations. Please refer to the Warranty Policy and Procedures Manual regarding add-ons, proper support, documentation, claims submission and archiving requirements as applicable.

 

Parts Information

Part Number	Part Description	Model
34 11 1 542 639	Brake caliper, front	G 310 GS (K02), G 310 R (K03)
34 21 8 569 406	Brake caliper, rear
34 11 8 354 919	(Only replace if damaged) Brake pad set, front
34 21 2 345 449	(Only replace if damaged) Brake pad set, rear
34 11 1 542 545	Brake caliper, front left	C 400 X (K09)
34 11 1 542 546	Brake caliper, front right
34 21 1 542 544	Brake caliper, rear
34 11 8 414 429	(Only replace if damaged) Brake pad set, front
34 21 8 409 671	(Only replace if damaged) Brake pad set, rear
07 11 9 963 072	Gasket ring (2 per caliper)	All
34 11 8 569 407	(Only replace if damaged) Brake pad mounting element set, front
34 21 8 569 413	(Only replace if damaged) Brake pad mounting element set, rear
34 21 8 569 416	(Only replace if damaged) Rubber element set
— — – — —	Brake Fluid (sublet code 4) Max $4

 

Obtain and confirm the part numbers as needed for a specific vehicle by entering the chassis number in either ETK or AIR which takes into account specific equipment and/or options.

 

Questions Regarding this Bulletin?

Technical inquires	Please contact the Motorrad Technical Support Group
Warranty inquires	Submit an IDS ticket to the Warranty Department
Parts inquires	Submit an IDS ticket to the Motorrad Parts Department

 

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Service Information Bulletin	October 9, 2019 34 03 19
Brakes

 

 

Recall 19V-593 Check Brake Caliper

 

Models

Model Description	Engineering Designation	Type Code
G 310 R	K02	0G12
G 310 GS	K03	0G11
C 400 X	K09	0C19

 

Situation

Over the course of quality monitoring, BMW Motorrad has discovered that corrosion may occur on the brake calipers of the G 310 and C 400 models. This corrosion may cause functional limitations. This is more prevalent with year-round use of vehicles where there’s road salt used.

 

Cause

Lack of anodization of caliper piston bore.

 

Correction 

Step 1: Customers are being notified of the recall by a letter from BMW Motorrad USA this month (October). The letter states that an “Interim Remedy” has been developed and we urge them to visit their authorized dealer to have it performed. The brake calipers are to be inspected as described in this bulletin for possible corrosion.

• If no corrosion is found the calipers should be reassembled with a new piston and seal kit.
• If corrosion is present the affected caliper must be replaced with a new caliper (current part number). Note: If a caliper is required, submit an IDS ticket with clear pictures showing the corrosion.

Exact details are found in this bulletin.

Step 2: All customers will receive new improved part when available during a second visit. Customer will be notified by a second letter from BMW Motorrad USA when parts are available. Limited parts will be available starting December 2019.  

 

Vehicles Affected

In order to determine if a specific vehicle is affected by this Technical Campaign, it will be necessary to verify all VIN’s through AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, VIN’s in DCS Vehicle History Check may not appear until 24-72 hours after the release of this bulletin, therefore AIR is the recommended method for determining open campaigns.

 

NHTSA Statement

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.  Also, you should not sell, lease or deliver any Certified Pre-Owned or used motorcycles subject to a safety recall until the repair is completed.  Please follow any special instructions that we provide to you for the return or disposition of recall parts.

 

Production Solution

New brake calipers will commence prior to Winter 2019/2020. The updated calipers will have new part numbers.

 

Service Solution 

For unsold vehicles: Vehicles cannot be sold until the brake calipers are replaced with the new updated brake calipers. Parts will be available in limited quantities starting December of this year.

Vehicles that have been retailed: inspect the brake calipers at the base of the groove of the dust scraper ring. See accompanying instructions 00 60 343 Checking front and rear brake caliper.

When corrosion is found in the base of the groove of the dust scraper ring (Figure 1), the affected brake caliper is to be replaced with the current part number. When the visual inspection indicates NO corrosion in the base of the groove of the dust scraper ring, the respective brake caliper can be reused after the corresponding “Brake pistons with seals” repair kit has been installed.

Note: Brake calipers are to be replaced when the technical updated calipers with new part numbers become available.

 

Figure 1: Base of the groove (arrows) of the front dust scraper ring with existing corrosion

 

Figure 2: Base of the groove (arrows) of the front dust scraper ring without corrosion

 

Preliminary and follow-up work must be performed according to the following Repair Instructions:

• 34 11 060 Replacing front brake caliper (without bleeding brakes)
• 34 00 515 Bleeding front brake system, (for replacing component)
• 34 21 060 Replacing rear brake caliper (without bleeding brakes)
• 34 00 514 Bleeding rear brake system, rear (for replacing component)

The required Repair Instructions may be taken from the currently applicable BMW Motorrad Aftersales Information Research (AIR)

 

Warranty Information 

The repair described in this bulletin is covered under warranty regardless of time or mileage. Reimbursement for this Recall Campaign is through normal claim entry utilizing the following information:

 

Defect Code

00 00 34 82 00

Check Brake Calipers

 

FRU Numbers, Descriptions, Amount 

*00 60 351	Checking front and rear brake caliper, (0G11/0G12) 16 FRUs and/or (0C16/0C19) 22 FRUs
+00 60 726	Checking front and rear brake caliper, (0G11/0G12) 15 FRUs and/or (0C16/0C19) 21 FRUs

 

*Main Work: These main labor operations include all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g. visual inspection, lubrication, cleaning parts etc.) and administrative tasks. Only one main labor operation can be claimed per repair visit. All other labor operations for any other line(s) must be claimed using plus code labor operations. Please refer to the Warranty Policy and Procedures Manual regarding add-ons, proper support, documentation, claims submission and archiving requirements as applicable.

 

Parts Information 

Part Number	Part Description	Model
34 11 8 569 405	Brake caliper, front	G 310 GS (K02), G 310 R (K03)
34 21 8 569 411	Brake caliper, rear
34 21 8 569 415	Brake piston with seal set, rear
34 11 8 566 779	Caliper left front	C 400 X (K09)
34 11 8 566 780	Caliper right front
34 21 8 392 846	Caliper rear
34 21 8 406 058	Brake Pistons with seals
34 11 8 569 407	Brake pad mounting element set, front	All
34 11 8 569 410	Set Brake piston with seal, front
34 21 8 569 413	Brake pad mounting element set, rear
34 21 8 569 416	Rubber element set
07 11 9 963 072	Gasket ring (2 per caliper)
81 22 0 142 156	Brake Fluid (sublet code 4) Max $4
83 12 2 296 187	Brake Pad Paste (sublet code 4) Max $4

 

Obtain and confirm the part numbers as needed for a specific vehicle by entering the chassis number in either ETK or AIR which takes into account specific equipment and/or options.

Important: As brake parts are in short supply, urgent cases should be escalated through an IDS ticket to the Motorrad Parts Team.

 

Questions Regarding this Bulletin? 

For technical inquires in relation to this bulletin	Please contact the Motorrad Technical Support Group
For warranty inquires in relation to this bulletin	Submit an IDS ticket to the Warranty Department
For parts inquires in relation to this bulletin	Submit an IDS ticket to the Motorrad Parts Department

 

TREAD ACT CUSTOMER REIMBURSEMENT PLAN

(BMW of North America, LLC)

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW Motorcycle dealer. Expenses paid to repair facilities outside of the BMW Motorcycle dealer network will be considered; however, the repair procedure must meet BMW standards.

Your authorized BMW Motorcycle dealer will request a copy of your owner notification letter, as well as, your previously paid invoice. They will then inspect your motorcycle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.  Please note the following:

• Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc. will not be reimbursed.

• The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.

• Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.

• Expenses for repairs performed more than 10 days after the date of the last owner notification sent by BMW are not eligible for reimbursement.

Your authorized BMW Motorcycle dealer should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW Motorcycle dealer will also be able to advise you of the manner in which you can expect to receive reimbursement.  Your authorized BMW Motorcycle dealer should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.

In special situations where your authorized BMW Motorcycle dealer cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

 

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your motorcycle (if it is still in your possession and was repaired at a facility outside of the BMW Motorcycle dealer network) will need to be inspected at an authorized BMW Motorcycle dealer before a claim can be accepted for consideration. This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.

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00 60 343 Checking front and rear brake caliper

 

ATTENTION

Damage to surfaces due to sharp-edged   tools

Component damage

• Use wooden or plastic tools to remove sealing rings from the brake caliper.
• Use plastic or wooden tools to clean the sealing ring grooves.

 

ATTENTION

Brake fluid on painted surfaces, plastic and rubber components

Material damage

• Do not allow brake fluid to come into contact with painted surfaces, plastic or rubber components.
• Wash components immediately with clear water if required.

 

1

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Removing rear brake caliper sealing kit

Requirement

Thoroughly clean the brake caliper and remove all traces of foreign matter.

 

CAUTION

Thoroughly clean the brake caliper and remove all traces of foreign matter.

 

CAUTION

Sudden shooting out of brake pistons

Danger of injury

• Do not reach into the brake caliper.
• Catch brake piston on a padded surface.

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• Pull off brake caliper (1) from brake caliper support (2).
• Check gaiters (3) and (4), replace if necessary

 

CAUTION

Sudden shooting out of a brake piston

Danger of injury

• Secure brake piston, e.g. with wooden part.
• Catch brake piston on a padded surface.

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• Insert wooden strip (1) or similar in brake caliper.
• Position air gun (2) with a suitable rubber adapter (arrow) on the brake line connection and push the brake pinion (3) out with it.

 

• Remove small sealing ring (1) and large sealing ring (2), and in doing so, do not damage the brake cylinder (arrows).
• Clean brake cylinder (arrows).

 

Cleaner
Brake cleaner	83 19 2 154 780

 

2

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Removing seals set for front brake caliper

Requirement

Thoroughly clean the brake caliper and remove all traces of foreign matter.

 

CAUTION                                                        

Sudden shooting out of brake pistons

Danger of injury

• Do not reach into the brake caliper.
• Catch brake piston on a padded surface.

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• Install sealing kit on one brake caliper side first.
• After the sealing kit is installed on one pair of pistons, switch sides and repeat the work accordingly.

 

• Secure brake piston (1) with cable strap (2).
• Position air gun (3) with a suitable rubber adapter (arrow) on the brake line connection and push the brake pinion (4) out with it.

 

• Perform the following work on all brake cylinders:
  • Remove small sealing ring (1) and large sealing ring (2), and in doing so, do not damage brake cylinder in brake caliper (3).
• Clean brake caliper (3) inside.

 

Cleaner
Brake cleaner	83 19 2 154 780

 

3

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Checking brake calipers in front and rear for corrosion in sealing groove

• Visually inspect upper grooves (arrows) in all brake cylinders.

 

• Visually inspect upper groove (arrows) in the brake cylinder.

 

Check Result

Visible corrosion in the base of the groove/brake cylinder

 

Measure

• Replace affected brake caliper.

 

Result

No visible corrosion

 

Measure

• Install new “Brake piston with seals” repair kit in brake caliper.

 

4

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Installing seals set for front brake caliper

• Perform the following work on all brake cylinders:
  • Lubricate sealing rings (1) and (2) with brake fluid/provided lubricant.
  • Install large sealing ring (2).
  • Install small sealing ring (1) (with groove (arrow)).

 

• Lubricate brake pistons (1) with brake fluid/provided lubricant and install, noting sealing rings (2) and (3).

 

• Lubricate brake pistons (1) with brake fluid/provided lubricant and install, noting sealing rings (2) and (3).

 

• Install brake pistons on the other side in the same way.
• Carefully remove lubricant and brake fluid from brake caliper.

 

5

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Installing sealing set for rear brake caliper

• Lubricate large sealing ring (2) and small sealing ring (1) lightly with brake fluid / lubricant provided.
• Install large sealing ring (2).
• Install small sealing ring (1) with groove (arrow).

 

• Lubricate brake piston (1) and sealing rings (2) and (3) lightly with brake fluid / lubricant provided.
• Install bake piston (1) observing sealing rings (2) and (3).
  • Brake piston with open side facing brake pad
• Push brake piston (1) back completely and remove emerged brake fluid/lubricant.

 

• Clean and thinly lubricate bolts (1) and (2).

Lubricant
Never Seez Compound (brake-pad paste)	83 19 2 158 852

 

• Slide brake caliper (5) onto bolts (1) and (2).
• Make sure gaiters (3) and (4) are sealing correctly

 

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BMW

IMPORTANT SAFETY RECALL – Remedy Available

This notice applies to your motorcycle/scooter,  Recall Campaign No. 19V-593:  Brake Calipers

 

March 2020

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2017-2020 BMW G 310 GS, G 310 R motorcycles, and C 400 X scooters. Our records indicate that you are the owner of a potentially affected motorcycle/scooter.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, or only had the Interim Remedy performed, please contact your authorized BMW Motorcycle dealer immediately to schedule an appointment for the Final Remedy. To locate your nearest BMW motorcycle dealer, visit www.bmwmotorcycles.com/dealer.

 

What could happen?

Over time, the front and/or rear brake calipers may be subject to corrosion. If a caliper became corroded, then braking performance could be affected, increasing the risk of a crash.

If you notice an increase in brake noise, visible signs of corrosion on a caliper, an unusual odor near a caliper, reduced performance when attempting to accelerate, or find that it is more difficult to manually push/maneuver the unit, then your motorcycle/scooter may be experiencing this issue. Please contact BMW Motorcycle Roadside Assistance at 1-877-680-2176 to have your motorcycle/scooter brought to the nearest authorized Motorcycle dealer.

If you are not the only rider of this motorcycle/scooter, please advise all other riders of this important information.

 

What will BMW do?

The brake calipers will be replaced for free, and take approximately two hours. If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

 

What if the current motorcycle/scooter ownership information is incorrect?

You can update motorcycle/scooter ownership and contact information by completing the enclosed postage-paid card. If you are a motorcycle/scooter lessor, Federal Regulations require you to  forward this notice to your lessee within ten days.

 

What if you have questions or experience problems?

For the latest updates to this recall, please visit www.bmwmotorcycles.com/recall. Should you have any questions about this recall, please contact your authorized BMW motorcycle dealer. If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwmotorcycles.com.

If your BMW motorcycle dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800- 424-9153), or go to https://www.safercar.gov.

 

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend always wearing a helmet and protective apparel when riding.

 

Sincerely,

Spanish translation on back side Traducción en español en el lado inverso

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TREAD ACT CUSTOMER REIMBURSEMENT PLAN

(BMW of North America, LLC)

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW Motorcycle dealer.  Expenses paid to repair facilities outside of the BMW Motorcycle dealer network will be considered; however, the repair procedure must meet BMW standards.

Your authorized BMW Motorcycle dealer will request a copy of your owner notification letter, as well as, your previously paid invoice. They will then inspect your motorcycle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.

Please note the following:

• Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc. will not be reimbursed.
• The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
• Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
• Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.

Your authorized BMW Motorcycle dealer should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW Motorcycle dealer will also be able to advise you of the manner in which you can expect to receive reimbursement.

Your authorized BMW Motorcycle dealer should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.

In special situations where your authorized BMW Motorcycle dealer cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your motorcycle (if it is still in your possession and was repaired at a facility outside of the BMW Motorcycle dealer network) will need to be inspected at an authorized BMW Motorcycle dealer before a claim can be accepted for consideration.  This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.

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BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD

Repuesto disponible

Este aviso se aplica a su motocicleta/scooter: Campaña de retirada n.º 19V-593: Mordazas de freno

 

Marzo de 2020

Estimado propietario o arrendatario de BMW:

Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad de Tránsito y Vehículos (National Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos de los modelos de 2017 a 2020 de las motocicletas G 310 GS y G 310 R, y de los scooters C 400 X de BMW tienen un defecto que afecta la seguridad de estos vehículos. Según nuestros registros, usted es el propietario de una motocicleta o un scooter potencialmente afectado.

 

¿Por qué lo estamos contactando?

Nos complace informarle que estamos listos para hacer la retirada. Si todavía no se hizo la retirada, o solo recibió el repuesto provisorio, comuníquese de inmediato con el concesionario de motocicletas BMW autorizado a fin de programar una cita para que le den el repuesto final. Para conocer la ubicación del concesionario de motocicletas BMW más cercano, visite www.bmwmotorcycles.com/dealer.

 

¿Qué podría suceder?

Con el tiempo, las mordazas de los frenos delanteros o traseros podrían corroerse. Si una mordaza se corroe, el rendimiento de los frenos puede verse afectado, lo que aumenta el riesgo de tener un accidente.

Si nota un aumento en el ruido de los frenos, signos visibles de corrosión en una mordaza, un olor extraño cerca de la mordaza o un menor rendimiento cuando intenta acelerar, o le resulta más difícil maniobrar o empujar manualmente la unidad, es posible que su motocicleta o scooter tenga este problema. Comuníquese con Asistencia en la Carretera para Motocicletas de BMW (BMW Motorcycle Roadside Assistance) llamando al 1- 877-680-2176 para que lleven su vehículo al concesionario de motocicletas autorizado más cercano.

Si usted no es la única persona que usa la motocicleta o el scooter, comparta esta información importante con los demás usuarios.

 

¿Qué hará BMW?

Se reemplazarán las mordazas de freno sin cargo, lo que demorará aproximadamente dos horas. Si ya hizo esta reparación por su cuenta, consulte la información adjunta sobre la posible elegibilidad para obtener un reembolso.

 

¿Qué sucede si la información actual de la titularidad de la motocicleta o el scooter es incorrecta?

Puede actualizar la titularidad de la motocicleta o el scooter y la información de contacto completando la tarjeta con respuesta postal paga adjunta. Si usted es arrendador de una motocicleta o un scooter, las reglamentaciones federales le exigen que le envíe este aviso al arrendatario dentro de los diez días.

 

¿Qué puede hacer si tiene alguna pregunta o algún problema?

Para consultar las últimas actualizaciones sobre esta retirada, visite www.bmwmotorcycles.com/recall. Si tiene preguntas sobre esta retirada, comuníquese con el concesionario de motocicletas BMW autorizado. Si necesita más ayuda, comuníquese con el Servicio de Atención al Cliente de BMW (BMW Customer Relations and Services) llamando al 1-800-525-7417 o escribiendo a CustomerRelations@bmwmotorcycles.com.

Si el concesionario de motocicletas BMW no puede reparar el defecto sin cargo o en un plazo razonable, usted puede notificar al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic Safety Administration), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea Directa de Seguridad Vehicular (Vehicle Safety Hotline) de manera gratuita al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar el sitio web: https://www.safercar.gov.

 

Le aseguramos que su seguridad nos importa y le pedimos sinceras disculpas si esta retirada le ocasiona algún inconveniente. Recomendamos que siempre use casco y ropa de protección cuando conduzca.

 

Atentamente.

BMW of North America, LLC

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PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA,
RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)
(BMW of North America, LLC)

 

Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad.  Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.

El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.

Tenga en cuenta lo siguiente:

• Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños, etc.
• El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.
• La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.
• Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.

El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa.  Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.

El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.

En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración.  El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.

 

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BMW

IMPORTANT SAFETY RECALL – Remedy Unavailable

This notice applies to your motorcycle/scooter,
Recall Campaign No. 19V-593:  Brake Calipers

October 2019

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2017-2020 BMW G 310 GS, G 310 R motorcycles, and C 400 X scooters.  Our records indicate that you are the owner of a potentially affected motorcycle/scooter.

 

Why are we contacting you?

We developed an Interim Remedy (temporary brake caliper replacement) which we urge you to visit an authorized BMW Motorcycle dealer to have performed for free.  We will notify you with a follow-up letter as soon as we can perform the final repair for this recall.

 

What could happen?

Over time, the front and/or rear brake calipers may be subject to corrosion.  If a caliper became corroded, then braking performance could be affected, increasing the risk of a crash.

If you notice an increase in brake noise, visible signs of corrosion on a caliper, an unusual odor near a caliper, reduced performance when attempting to accelerate, or find that it is more difficult to manually push/maneuver the unit, then your motorcycle/scooter may be experiencing this issue.  Please contact BMW Motorcycle Roadside Assistance at 1-877-680-2176 to have your motorcycle/scooter brought to the nearest authorized Motorcycle dealer.

If you are not the only rider of this motorcycle/scooter, please advise all other riders of this important information.

 

What will BMW do?

When the Final Remedy (updated brake calipers) is available, the brake calipers will be replaced for free, and take approximately two hours.  If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

 

What if the current motorcycle/scooter ownership information is incorrect?

You can update motorcycle/scooter ownership and contact information by completing the enclosed postage-paid card.  If you are a motorcycle/scooter lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if you have questions or experience problems?

For the latest updates to this recall, please visit www.bmwmotorcycles.com/recall.  Should you have any questions about this recall, please contact your authorized BMW motorcycle dealer.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwmotorcycles.com.  

If your BMW motorcycle dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey

Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend always wearing a helmet and protective apparel when riding.

Sincerely,

Spanish translation on back side Traducción en español en el lado inverso

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BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD

Repuesto no disponible

Este aviso se aplica a su motocicleta/scooter:
Campaña de retirada n.º 19V-593: Mordazas de freno

Octubre de 2019

Estimado propietario o arrendatario de BMW:

Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad de Tránsito y Vehículos (National Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos de los modelos de 2017 a 2020 de las motocicletas G 310 GS y G 310 R, y de los scooters C 400 X de BMW tienen un defecto que afecta la seguridad de estos vehículos. Según nuestros registros, usted es el propietario de una motocicleta o un scooter potencialmente afectado.

 

¿Por qué lo estamos contactando?

Fabricamos un repuesto provisorio (reemplazo temporal de la mordaza de freno) y le pedimos que visite un concesionario de motocicletas BMW autorizado para que hagan el reemplazo sin cargo. Le enviaremos otra carta de notificación no bien podamos hacer la reparación final de esta retirada.

 

¿Qué podría suceder?

Con el tiempo, las mordazas de los frenos delanteros o traseros podrían corroerse. Si una mordaza se corroe, el rendimiento de los frenos puede verse afectado, lo que aumenta el riesgo de tener un accidente.

Si nota un aumento en el ruido de los frenos, signos visibles de corrosión en una mordaza, un olor extraño cerca de la mordaza o un menor rendimiento cuando intenta acelerar, o le resulta más difícil maniobrar o empujar manualmente la unidad, es posible que su motocicleta o scootertenga este problema. Comuníquese con Asistencia en la Carretera para Motocicletas de BMW (BMW Motorcycle Roadside Assistance) llamando al 1-877-680-2176 para que lleven su vehículo al concesionario de motocicletas autorizado más cercano.

Si usted no es la única persona que usa la motocicleta o el scooter, comparta esta información importante con los demás usuarios.

 

¿Qué hará BMW?

Cuando esté disponible el repuesto final (mordazas de freno nuevas), se reemplazarán las mordazas de freno sin cargo, lo que demorará dos horas aproximadamente. Si ya hizo esta reparación por su cuenta, consulte la información adjunta sobre la posible elegibilidad para obtener un reembolso.

 

¿Qué sucede si la información actual de la titularidad de la motocicleta o el scooteres incorrecta?

Puede actualizar la titularidad de la motocicleta o el scootery la información de contacto completando la tarjeta con respuesta postal paga adjunta. Si usted es arrendador de una motocicleta o un scooter, las reglamentaciones federales le exigen que le envíe este aviso al arrendatario dentro de los diez días.

 

¿Qué puede hacer si tiene alguna pregunta o algún problema?

Para consultar las últimas actualizaciones sobre esta retirada, visite www.bmwmotorcycles.com/recall. Si tiene preguntas sobre esta retirada, comuníquese con el concesionario de motocicletas BMW autorizado. Si necesita más ayuda, comuníquese con el Servicio de Atención al Cliente de BMW (BMW Customer Relations and Services) llamando al 1-800-525-7417 o escribiendo a CustomerRelations@bmwmotorcycles.com.

Si el concesionario de motocicletas BMW no puede reparar el defecto sin cargo o en un plazo razonable, usted puede notificar al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic Safety Administration), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea Directa de Seguridad Vehicular (Vehicle Safety Hotline) de manera gratuita al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar el sitio web: https://www.safercar.gov.

Le aseguramos que su seguridad nos importa y le pedimos sinceras disculpas si esta retirada le ocasiona algún inconveniente. Recomendamos que siempre use casco y ropa de protección cuando conduzca.

Atentamente.

BMW of North America, LLC

English version on front side Versión en inglés en el frente

 

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TEC215: G310R, G310GS, C400X Non-Anodized Caliper Return

Bulletin #: AS-L-09-20

With the new Anodized calipers now available for G310R, G310GS and C400X, BMW Motorrad USA requests the immediate stop of sale and return of all dealer inventory of non-anidozed calipers, part numbers:

Model	G310R/G310GS
Part Number	Description
34 11 8 569 405	Brake caliper, front
34 11 8 569 411	Brake caliper, rear

 

Model	C400X
Part Number	Description
34 11 8 566 779	Caliper Left Front
34 11 8 566 780	Caliper Right Front
34 21 8 392 846	Caliper Rear

 

Dealer inventory of these parts should not be sold or used on any vehicle and must be returned in accordance with the below instructions.

Concerned are all parts delivered and shipped to date.

Please return all part(s) to your facing Regional Distribution Center (RDC).  Submit for return using YR26 damage claim with order reason BM2.  A valid BMW delivery and delivery item number must be entered, and TEC215 must appear in the text of your TEC claim.

TEC215 is valid from February 1, 2020 through February 14, 2020.  The deadline for filing a claim under TEC215 is February 14, 2020.  All parts must be returned to your facing RDC no later than February 28, 2020.

AS_L_09_20_TEC215_Non_Anodize_Caliper_Return.pdf

UAftersales, Bulletins, Motorrad Dealer Direct UJan 31, 2020,U

 

BMW Motorrad USA

Parts Information Bulletin

TEC215: G310R, G310GS, C400X Non-Anodized Caliper Return

With the new Anodized calipers now available for G310R, G310GS and C400X, BMW Motorrad USA requests the immediate stop of sale and return of all dealer inventory of non-anidozed calipers, part numbers:

Model	G310R/G310GS
Part Number	Description
34 11 8 569 405	Brake caliper, front
34 11 8 569 411	Brake caliper, rear

 

Model	C400X
Part Number	Description
34 11 8 566 779	Caliper Left Front
34 11 8 566 780	Caliper Right Front
34 21 8 392 846	Caliper Rear

 

Dealer inventory of these parts should not be sold or used on any vehicle and must be returned in accordance with the below instructions.

Concerned are all parts delivered and shipped to date.

Please return all part(s) to your facing Regional Distribution Center (RDC).  Submit for return using YR26 damage claim with order reason BM2.  A valid BMW delivery and delivery item number must be entered, and TEC215 must appear in the text of your TEC claim.

TEC215 is valid from February 1, 2020 through February 14, 2020.  The deadline for filing a claim under TEC215 is February 14, 2020.  All parts must be returned to your facing RDC no later than February 28, 2020.

 

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Stop Sale G310 GS (K02), G 310 R (K03) and C 400 X (K09)

Brake Caliper

 

BMW Motorrad is announcing a delivery stop for all G 310 GS (K02), G 310 R {K03) end C 400 X (K09) motorbikes due to a concern with corrosion on the front and rear brake calipers. Units currently in dealer and BMW inventory will remain on the stop sale until parts are available. An adjustment to cover excess dealer floorplan expenses incurred due to this situation will be determined and communicated consistent with previous recall situations in the coming weeks.

For customers with existing units. an inspection process through the dealer will  be made available until replacement parts are in stock for a final repair. Customers will be informed of this process through a letter from BMW Motorrad USA late September. Repair instructions and parts for the final remedy are currently being developed and further information will be available early to mid-September.

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8 Affected Products

Vehicles

MAKE	MODEL	YEAR
BMW	C 400 X	2019
BMW	G310 GS	2018-2020
BMW	G310R	2017-2020

 

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15 Associated Documents

Manufacturer Notices(to Dealers, etc.) – UPDATE: Stop Sale G310 GS (K02), G 310 R (K03) and C 400 X (K09) Brake Caliper.

RCMN-19V593-5947.pdf 359.004KB

 

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Miscellaneous Document – TEC215: G310R, G310GS, C400X Non-Anodized Caliper Return

RMISC-19V593-5087.pdf 114.845KB

 

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Remedy Instructions and TSB

RCRIT-19V593-5416.pdf 130.864KB

 

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Miscellaneous Document – Recall Update February 7th

RMISC-19V593-2186.pdf 39.904KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V593-9958.pdf 1338.955KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V593-6709.PDF 211.124KB

 

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Miscellaneous Document – Recall Update January 2020

RMISC-19V593-5962.pdf 34.143KB

 

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Manufacturer Notices(to Dealers, etc.) – BMW Motorrad is announcing a delivery stop for all G 310 GS {K02), G 310 R {K03) and C 400 X (K0Q)motorbikes due to a ooncern with corrosion on the front and rear brake calipers.

RCMN-19V593-3513.pdf 151.757KB

 

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Recall Acknowledgement

RCAK-19V593-5163.pdf 244.865KB

 

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Defect Notice 573 Report

RCLRPT-19V593-7088.PDF 216.038KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V593-6563.PDF 215.985KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V593-9022.pdf 1613.601KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V593-7234.PDF 216.136KB

 

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Remedy Instructions and TSB

RCRIT-19V593-9174.pdf 663.815KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V593-7267.PDF 211.226KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V593&docType=RCL

 

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